Marwa Shukur
JACANA,Victoria
Summary
I'm excited to start a Christmas casual position peter alexandra. . I am excited to apply the abilities I have gained from my previous customer service roles to provide a retail experience for customers that satisfies the highest standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Assistant
The Natural Experience
01.2023 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service Representative
Coles Express
01.2024 - 08.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Ilim College
Skills
- Compassionate Care
- professionalism
- Customer Assistance
- Time Management Capabilities
- adaptability
- communication skill
Certification
ANMF registration
Technical Advanced Training ( certificate course in security operations)
NDIS screening check
full Australian drivers licence
working with children check
current police check
CPR certificate
Languages
Arabic
Professional Working
Turkish
Native or Bilingual
other employment and Volunteering
Disability support worker. Nurse Next Door -Mornington peninsula (febuary, 2023)
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- supervision and and encouragement of medication administration that abides by the organisation rules.
- Documented client progress and activities in accordance with agency policies and procedures.
- Kept clients engaged in social networks and communities for personal health and growth.
SIX DEGREES helping hands volunteer ( january, 2024)
- maintained a high level of standard when assisting members of the community who were struggling with their mental health.
- facilitated discussion and mental support for community member who are seeking mental support
- provided mental health first aid during sessions to help community members
- provide appropriate referrals for further mental health support for member of the community.
Timeline
Customer Service Representative
Coles Express
01.2024 - 08.2024
Retail Assistant
The Natural Experience
01.2023 - 12.2024
High School Diploma -
Ilim College
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