Simone Williams
Crib Point,VIC
Summary
Proven leader and efficient problem-solver, Leveraged compassionate care and food safety knowledge to achieve superior service standards across retail and hospitality sectors. Demonstrated adeptness in meal planning and maintaining cleanliness, significantly contributing to business performance and customer trust.
Overview
20
20
years of professional experience
Work History
Retail Assistant
Sorella Boutique
High Street Hastings
07.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Beauty Salon Owner
Self-employed
Eye Love Beauty, Crib Point
11.2012 - 02.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Learned and remained updated on statutory requirements and regulations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Upheld 24-hour response time to service requests.
- Managed time efficiently in order to complete all tasks within deadlines.
Hospitality Worker
Transfield Services
Hmas Cerberus, VIC
02.2005 - 06.2007
- Established unique service goals to each venue to provide constant and excellent service.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Education
Responsible Service Of Alcohol -
Civil Training Australia
Hallam, VICCertificate III - Applying Beauty Treatments
Casey College of Beauty Therapy
Cranbourne, VICCertificate III - Hospitality
Chisholm Institute
Frankston, VICFood Safety Supervisor -
Food Safety First
02.2024
Skills
- Compassionate Care
- Meal Planning
- Cleaning procedures
- Food safety understanding
Timeline
Retail Assistant
Sorella Boutique
07.2023 - Current
Beauty Salon Owner
Self-employed
11.2012 - 02.2022
Hospitality Worker
Transfield Services
02.2005 - 06.2007
Responsible Service Of Alcohol -
Civil Training Australia
Certificate III - Applying Beauty Treatments
Casey College of Beauty Therapy
Certificate III - Hospitality
Chisholm Institute
Food Safety Supervisor -
Food Safety First