Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary-Ann Stanley

Brisbane

Summary

Dynamic Support Worker with extensive experience at Itec, excelling in client advocacy and risk assessment. Proven ability to enhance clients' independence through effective activity coordination and medication administration. Committed to fostering positive relationships and empowering vulnerable adults to achieve their personal goals while ensuring their wellbeing and safety.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Mature support worker offering several-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness.

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Overview

21
21
years of professional experience

Work History

Support Worker

Itec
Atherton
02.2022 - Current
  • Organised leisure activities for clients in the community.
  • Assisted clients with personal care, such as showering and dressing.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Supported clients to access education, training or employment opportunities.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Provided emotional and practical support to vulnerable adults.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Assisted in the development of social skills through group activities and one-on-one interactions.
  • Participated in professional development and training sessions to enhance care quality and support provided.
  • Coordinated with external agencies to access additional services and resources for clients.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.

Housekeeper

Hinterland
Atherton
01.2019 - 02.2020
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Followed safety procedures when handling hazardous materials.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Floor customer service assistant

Big W
Atherton
02.2005 - 11.2013
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.

Personal Assistant

Ozcare
Atherton
01.2013 - 10.2013
  • Compiled weekly progress reports highlighting key accomplishments from past week's activities.
  • Scanned documents into electronic format for storage in a secure database system.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.

Education

Te-awamutu College
New Zealand , Nz

Skills

  • Personal care assistance
  • Client advocacy
  • Risk assessment
  • Activity coordination
  • Medication administration
  • Care plan reviews
  • Social services knowledge
  • Case management

Timeline

Support Worker

Itec
02.2022 - Current

Housekeeper

Hinterland
01.2019 - 02.2020

Personal Assistant

Ozcare
01.2013 - 10.2013

Floor customer service assistant

Big W
02.2005 - 11.2013

Te-awamutu College
Mary-Ann Stanley