Maryana Matti

During my six-month work placement at Settlement Services International (SSI) with the Humanitarian Settlement Program (HSP), I supported case managers by drafting referrals and writing detailed case notes. I gained experience in conducting initial client assessments and provided interpretation services in Arabic and Assyrian to facilitate communication. My responsibilities also included attending workshops, assisting with school enrollments, and supporting exit interviews to ensure a smooth client transition. Additionally, I managed appointment scheduling and followed up with clients to confirm arrangements.

• I effectively communicated with clients and their families to ensure a coordinated approach to community support, while meticulously managing client records, producing detailed reports on program outcomes, and collaborating with a diverse team of professionals to implement a holistic approach
• Additionally, I organized events to foster inclusivity and strengthen community connections.

• In my role as a Disability Support Worker, I expertly adapted to the evolving needs and preferences of clients by continuously modifying care plans as required, ensuring that each plan was tailored to support individual progress and goals
• I meticulously maintained accurate and confidential records of client interactions, progress notes, and care plans to uphold the highest standards of documentation and privacy
• My responsibilities included supporting clients in achieving their outlined goals, facilitating engaging community outings and activities to promote social inclusion and independence, and offering emotional support and companionship to foster a positive and empowering environment conducive to their overall well-being.