MaryAnn Stewart
Surry Hills,NSW
Summary
I see myself as being reliable and professional, having a solid work ethic and an eye for detail. Having worked in customer service roles throughout my employment, I feel that I have strong interpersonal skills and have had many years resolving issues with a positive outcome. Throughout my employment I have demonstrated that I can work well in both a team environment and by myself. I am currently studying at TAFE doing the Certificate III in Library and Information Services. I will complete this in 7 weeks.
Overview
26
26
years of professional experience
Work History
Front of House Employee
Talent Tribe Dance Festival
06.2024 - Current
- Established welcoming atmosphere by greeting contestants, their guests and answering any inquiries.
- Performed cash and card transactions to complete customer purchases - ticket sales, merchandise and snacks.
- Assisted with ticket collection and door entry duties.
- Helped maintain a clean work environment around the ticketing area, contributing to overall station cleanliness and functionality.
- This is ongoing casual position, when required by the promoter.
Managed 5 Star Airbnb
Self Employed
05.2021 - 12.2023
- Managed all aspects of the hosting experience, from processing bookings, maintaining the guest accommodation, greeting guests on arrival and maintaining communication until their departure.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Hosted international travellers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions and recommendations for local attractions and dining options.
- Maintained high occupancy rates, with repeat guests and a 5 star rating.
- Established positive relationships with neighbours and local businesses to promote goodwill within the community.
Customer Relations / Telephone Sales
Qantas Holidays
08.1998 - 09.2020
- Increased customer satisfaction by promptly addressing inquiries and resolving issues with good verbal and written skills. This was with both travel agents and the direct public.
- Keeping up to date with available resources to develop and maintain product and system knowledge.
- Finding an effective resolution to a customer query, this could also include collaborating with other teams to resolve complex issues.
- Maintained detailed records of all customer interactions for future reference and analysis purposes.
- Managed a high volume of inbound calls efficiently while maintaining a professional and friendly attitude and meeting KPI's.
- Identified opportunities for upselling additional products based on customers expressed interests or needs and using active listening skills.
- Maintaining positive relations in a team environment.
- Solid knowledge of the Qantas Holidays Calypso/Amadeus booking system.
Education
Certificate III in Library And Information Service
TAFE NSW
Ultimo, NSW12.2024
Skills
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Social Perceptiveness
- Dependable and Cooperative
- Attention to Detail
- Positive and friendly manner
- Quality Control
- Resolving Complaints
Timeline
Front of House Employee
Talent Tribe Dance Festival
06.2024 - Current
Managed 5 Star Airbnb
Self Employed
05.2021 - 12.2023
Customer Relations / Telephone Sales
Qantas Holidays
08.1998 - 09.2020
Certificate III in Library And Information Service
TAFE NSW
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