Mary Kaye D. Caparas
Auburn,NSW
Summary
Seeking a position in the hospitality industry to apply my strong teamwork, communication, and time management skills. With a background in hospitality management, I aim to deliver exceptional customer service and contribute to a collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Catering Assistant
Compass Group Company/Wesley College
08.2023 - Current
- Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks
- Provided excellent customer service to guests during functions
- Followed health and safety guidelines in all catering activities
- Assisted chefs in preparing meals for large groups of people efficiently and accurately
- Prepared meals for special events according to established recipes and dietary requirements.
All Rounder
Anzani New Mediterranean Restaurant
02.2020 - 04.2023
- Welcomed customers and answered questions regarding menu items.
- Exhibited excellent communication skills while interacting with customers.
- Assisted with opening and closing tasks such as cleaning dining areas or setting up displays
- Operated cash registers and handled cash.
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Answered customer phone calls and appropriately addressed questions and complaints.
Front of House Wait Staff Member
Hukad Restaurant
05.2019 - 12.2019
- Taking orders, serving food and beverages, explaining menu items, answering customer questions, ensuring tables are set and clean, and handling payments
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly
- Efficiently handled multiple tasks simultaneously in a fast paced environment
- Consistently maintained high standards of food quality presentation upon serving dishes
- Greeted guests warmly and promptly, taking beverage orders promptly and courteously.
Receptionist
Radisson Blu Hotel
09.2018 - 04.2019
- Greet and welcome visitors, clients, and guests in a friendly and professional manner
- Answer and direct incoming phone calls, taking messages or transferring calls as needed
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization.
All Rounder
Six Flag Great Adventure
04.2016 - 06.2016
- Take customer orders accurately and efficiently, whether in person or over the phone
- Serve food and beverages to customers, ensuring timely and courteous service
- Mixing the frozen drinks, like; frozen tequila, daiquiri and margaritas
- Assisted with opening and closing tasks such as cleaning bar areas or setting up displays
- Operated cash registers and handled cash and card transactions
Education
Advanced Diploma of Leadership And Management -
National Polytechnic of Australia
Sydney, NSW2025
Bachelor of Science - Tourism Management
University of San Carlos
Cebu City, Philippines 07.2018
Skills
- Guest Interaction
- Hospitality and Accommodation
- Team Management
- Rotation Procedures
- Quality Assurance
- Work Coordination
- Critical Thinking
Certification
· Emergency First Aid by Philippine Red Cross
· National Certificate III in Events Management Services
· Basic Food Handler Hygiene VI
· Certificate of Responsible Service of Alcohol
· Certificate of Responsible Conduct of Gambling
· Working With Children's Check
· Police Check Certificate
Timeline
Catering Assistant
Compass Group Company/Wesley College
08.2023 - Current
All Rounder
Anzani New Mediterranean Restaurant
02.2020 - 04.2023
Front of House Wait Staff Member
Hukad Restaurant
05.2019 - 12.2019
Receptionist
Radisson Blu Hotel
09.2018 - 04.2019
All Rounder
Six Flag Great Adventure
04.2016 - 06.2016
Advanced Diploma of Leadership And Management -
National Polytechnic of Australia
Bachelor of Science - Tourism Management
University of San Carlos
· Emergency First Aid by Philippine Red Cross
· National Certificate III in Events Management Services
· Basic Food Handler Hygiene VI
· Certificate of Responsible Service of Alcohol
· Certificate of Responsible Conduct of Gambling
· Working With Children's Check
· Police Check Certificate
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