Marzia Amin
Truganina,VIC
Summary
I manage secretarial duties like sorting and sending mail as a professional. I always like to Seek a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
North End coffee roaster Bangladesh
06.2023 - 08.2023
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Burger King Bangladesh
11.2022 - 06.2023
- Taking orders accurately and efficiently
- Providing information and assistance to customers
- Helping with food preparation and assembly
- Maintaining cleanliness and hygiene standards
- Resolving customer complaints promptly
- Upselling additional menu items
- Collaborating with team members for smooth operations
- Following safety procedures and regulations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls per day from customers.
Retail Assassinate & Customer Service Representative
Ecstasy Bangladesh
01.2022 - 11.2022
- Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
- Develop solutions for customers by listening to their needs and recommending the appropriate products
- Greet customers as they enter the store and help them to find the proper team member to assist them
- Utilize the company’s POS system to cash customers out or administer returns
- Collaborate with other team members to keep the sales floor area clean and organized at all times
Education
BBA - Business
Swinburne University of Technology
Hawthorn, VIC08.2026
Skills
- Team Player
- Strong Team Management Skills
- Social Media Marketing
- Adaptable
- Excellent Communicator
- Quick learner
Languages
Bengali (Native)
English
Hindi
Technical Skillset
- MS Office Suite
- Adobe Lightroom
Visa Status
500 student visa
References
- Adib Iqteder Anam, Health Farm Pty Ltd., Warehouse Supervisor, adibanam8550@yahoo.com.au, 0424 966 675
- Tazrian Islam, Burger King Bangladesh, CSR manager, +8801799416281
- Shrabonti Alam, Ecstasy Bangladesh, Manager, +8801743817985
Timeline
Customer Service Representative
North End coffee roaster Bangladesh
06.2023 - 08.2023
Customer Service Representative
Burger King Bangladesh
11.2022 - 06.2023
Retail Assassinate & Customer Service Representative
Ecstasy Bangladesh
01.2022 - 11.2022
BBA - Business
Swinburne University of Technology
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