Mason Birch
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team leadership and customer service. Proven track record in achieving KPIs and enhancing operational efficiency. Skilled in staff training and development, with a strong focus on food safety and waste management. Committed to fostering a positive team culture.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Mcdonalds
2024 - Current
Supporting the restaurant Manager
Running great restaurants
Supporting the teams
Achieving and setting KPIs
Business objectives (labour, cash, inventory, waste and people culture)
Succession planning
Food safety supervisor
First aid
Fire training
Restaurant Manager
McDonald's
2015 - 2024
Running great restaurants
Supporting the teams
Achieving and setting KPIs
Business objectives (labour, cash, inventory, waste and people culture)
Succession planning
Food safety supervisor
First aid
Fire training
Shift Manager
Mcdonalds
2011 - 2015
Run shift
Labour control
Waste
KPIs
Rostering
Food safety
Grocery Team Member
Drakes Supermarkets
2009 - 2011
Refilling stock
Cashiers
Customer Service/support
2ic Dairy
Superior front
Crew Trainer
McDonald's
2007 - 2008
Kitchen
Counter
Train crew
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Staff supervision
- Retail operations
- Staff management
Reference
Gavin Daniells former owner 0438 323 770
Nat Daniells former owner 0409 216 625
Kylie Krevation 0451 360 841
Timeline
Assistant Manager
Mcdonalds
2024 - Current
Restaurant Manager
McDonald's
2015 - 2024
Shift Manager
Mcdonalds
2011 - 2015
Grocery Team Member
Drakes Supermarkets
2009 - 2011
Crew Trainer
McDonald's
2007 - 2008
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