Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Certification
Timeline
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Mason Hale

Narre Warren South,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Sunglass Hut
Narre Warren South, VIC
10.2022 - Current
  • Provided excellent personal shopping service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
  • Kept records of customer interactions, transactions, and complaints to improve service.
  • Assisted customers in selecting products based on their individual needs and preferences.
  • Used FOCUS Business software to process transactions and answer customer inquiries.

B Grade VJBL Basketball Referee

Casey Basketball Association
Cranbourne East, VIC
11.2021 - Current
  • Used high concentration skills over a long period of time.
  • Resolved conflict through communication and deescalation skills in intense situations.
  • Followed rules and regulations and implemented them to control environment.
  • Controlled a fast paced, high intensity, physically demanding environment using quick decision making over long periods.

Customer Service Team Member

Kentucky Fried Chicken
Berwick South, VIC
10.2019 - 01.2022
  • Continuously met or exceeded daily service quality and performance scores
  • Greeted customers, repeated orders back to customers accurately and completing transactions
  • Operate POS systems to process sales transactions, refunds, and rewards
  • Used proven techniques to increase sales and promote high-value products
  • Communicated with customers to resolve complaints and restore satisfaction and loyalty
  • Smiled and provided prompt, accurate and friendly service while engaging customers to create positive learning experiences.

Education

St Francis Xavier College
11.2022

Skills

  • Payment Processing
  • Decision Making
  • POS system operation
  • Ability to complete basic/advanced math
  • Complaint resolution
  • Cash handling
  • Leadership
  • Understanding Customer needs
  • Customer service skills
  • Ability to work well with others
  • Communication skills
  • Good time management

References

  • Yolanda Damon, 0411 142 170
  • Steven Gyles, 0447 564 424
  • Paul Kusli, 0439 337 789

Accomplishments

  • Student Representative Council
  • Beaumont Oratory Finals, Public Speaking Competition Finalist

Affiliations

  • Junior Domestic Basketball Coach
  • NAB Auskick Volunteer

Certification

  • Certificate 3: Sport and Recreation - 2022
  • Rayban Expert - June 2023
  • Oakley Expert - October 2023

Timeline

Customer Service Assistant

Sunglass Hut
10.2022 - Current

B Grade VJBL Basketball Referee

Casey Basketball Association
11.2021 - Current

Customer Service Team Member

Kentucky Fried Chicken
10.2019 - 01.2022

St Francis Xavier College

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Mason Hale