Mason Hale
Narre Warren South,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Sunglass Hut
Narre Warren South, VIC
10.2022 - Current
- Provided excellent personal shopping service by promptly addressing customer inquiries and complaints with a professional and courteous attitude.
- Kept records of customer interactions, transactions, and complaints to improve service.
- Assisted customers in selecting products based on their individual needs and preferences.
- Used FOCUS Business software to process transactions and answer customer inquiries.
B Grade VJBL Basketball Referee
Casey Basketball Association
Cranbourne East, VIC
11.2021 - Current
- Used high concentration skills over a long period of time.
- Resolved conflict through communication and deescalation skills in intense situations.
- Followed rules and regulations and implemented them to control environment.
- Controlled a fast paced, high intensity, physically demanding environment using quick decision making over long periods.
Customer Service Team Member
Kentucky Fried Chicken
Berwick South, VIC
10.2019 - 01.2022
- Continuously met or exceeded daily service quality and performance scores
- Greeted customers, repeated orders back to customers accurately and completing transactions
- Operate POS systems to process sales transactions, refunds, and rewards
- Used proven techniques to increase sales and promote high-value products
- Communicated with customers to resolve complaints and restore satisfaction and loyalty
- Smiled and provided prompt, accurate and friendly service while engaging customers to create positive learning experiences.
Education
St Francis Xavier College
11.2022
Skills
- Payment Processing
- Decision Making
- POS system operation
- Ability to complete basic/advanced math
- Complaint resolution
- Cash handling
- Leadership
- Understanding Customer needs
- Customer service skills
- Ability to work well with others
- Communication skills
- Good time management
References
- Yolanda Damon, 0411 142 170
- Steven Gyles, 0447 564 424
- Paul Kusli, 0439 337 789
Accomplishments
- Student Representative Council
- Beaumont Oratory Finals, Public Speaking Competition Finalist
Affiliations
- Junior Domestic Basketball Coach
- NAB Auskick Volunteer
Certification
- Certificate 3: Sport and Recreation - 2022
- Rayban Expert - June 2023
- Oakley Expert - October 2023
Timeline
Customer Service Assistant
Sunglass Hut
10.2022 - Current
B Grade VJBL Basketball Referee
Casey Basketball Association
11.2021 - Current
Customer Service Team Member
Kentucky Fried Chicken
10.2019 - 01.2022
St Francis Xavier College