Summary
Overview
Work History
Education
Skills
Timeline
Generic

Masuma Sultani

Melbourne,Australia

Summary

Resourceful Waitress Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in team leadership, customer service management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and positive dining experiences. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Waitress Supervisor

Ali Reza
Quetta, Pakistan
07.2021 - 11.2022
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions
  • Supervised waitstaff to ensure quality customer service and satisfaction
  • Oversaw food preparation, production and presentation according to quality standards.

Customer Service Sales Representative

Saima
Quetta, Pakistan
04.2019 - 07.2020
  • Built sustainable relationships with customers through open communication
  • Maintained records of customer interactions and transactions
  • Listened to customer needs to identify and recommend best products and services.

Education

Certificate 2 in Platinum Youth Class: English Language And Literature -

Chisholm Institude
10.2025

Skills

  • Customer Service
  • Self Motivation
  • Service Quality Standards Evaluation
  • Written Communication
  • Attention to Detail
  • Problem-Solving
  • Hygiene standards

Timeline

Waitress Supervisor

Ali Reza
07.2021 - 11.2022

Customer Service Sales Representative

Saima
04.2019 - 07.2020

Certificate 2 in Platinum Youth Class: English Language And Literature -

Chisholm Institude
Masuma Sultani