Mateo Pena
Mudgeeraba,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Retail Assistant
Silly Solly's
07.2022 - 12.2024
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Balanced and organized cash register by handling cash, and counting change.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
School Based Traineeship
Magic United Football Club
03.2021 - 10.2023
- Displayed respect to coaches, participants and parents to promote positive playing environment.
- Enforced sportsmanship and and promoted focus on learning gameplay, rules and techniques.
- Served as rule enforcer, culture cultivator and impartial on-field coach to emphasize sportsmanship and healthy competition.
- Encouraged good sportsmanship by requiring both teams to high five or shake hands before and after game.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Managed conflict resolutions to encourage professional and positive relationships.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
- Promoted good sportsmanship among players.
- Built positive, productive training environments fostering team unity and camaraderie.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Referee, Coaching, Canteen Assist
Nerang Soccer Club
03.2020 - 11.2021
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Utilized positive communication to encourage team and promote integrity and respect.
- Facilitated group coaching sessions and provided individual coaching support.
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Education
Senior High School
Varsity Learning College
Varsity Lakes, QLD09.2023
Primary And Junior High School
Hillcrest Christian College
Reedy Creek, QLD09.2022
Bachelor of Nursing
Southern Cross University
Bilinga 02.2024 - Current
Skills
Customer service
POS system operation
Cash handling accuracy
Adaptability and resilience
Team collaboration aptitude
Customer assistance
Patience and empathy
Languages
Spanish
Elementary (A2)
Accomplishments
Second Year Bachelor of Nursing
Duke of Edinburgh Bronze
Completed Vocational Education and Training (VET) in:
Certificate III in Business - School Based Traineeship
Certificate II Financial Services
Certificate II Vocational Pathways
Certificate 1 Vocational Pathways
Certification
Blue card
NDIS Workers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Basic EXCEL
Microsoft Word
Interests
Soccer
Muay Thai
Weight Lifting
Brazilian Jiu Jitsu
Guitar
Timeline
Bachelor of Nursing
Southern Cross University
02.2024 - Current
Retail Assistant
Silly Solly's
07.2022 - 12.2024
School Based Traineeship
Magic United Football Club
03.2021 - 10.2023
Referee, Coaching, Canteen Assist
Nerang Soccer Club
03.2020 - 11.2021
Senior High School
Varsity Learning College
Primary And Junior High School
Hillcrest Christian College
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