Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Timeline
Generic

Mateus Oliveira Silva

Sydney

Summary

Operations and program manager with 5+ years' experience leading teams, executing programs and enhancing customer outcomes. Skilled in coaching teams, leading cross-functional initiatives, operational delivery and leveraging customer insights to drive results. Experienced in shaping programs and workflows to improve customer satisfaction.

Overview

8
8
years of professional experience

Work History

PROGRAM DELIVERY MANAGER

CSIRO
03.2025 - Current
  • Company Overview: Australia's National Science Agency
  • Operations and program manager with 5+ years' experience leading teams, executing programs and enhancing customer outcomes.
  • Skilled in coaching teams, leading cross-functional initiatives, operational delivery and leveraging customer insights to drive results.
  • Experienced in shaping programs and workflows to improve customer satisfaction.
  • Lead and coach cross-functional teams, ensuring programs meet milestones and customer expectations.
  • Manage governance cycles, monitor performance and implement frameworks based on customer insights.
  • Identify and mitigate risks across program delivery, supporting leadership decision-making and prioritisation.
  • Produce reports and insights, including data on customer engagement to inform strategic decisions.
  • Australia's National Science Agency

SME STRATEGY MANAGER

CSIRO
10.2022 - 02.2025
  • Company Overview: Australia's National Science Agency
  • Designed and executed CSIRO's SME Strategy, embedding KPIs, governance frameworks and quarterly planning cycles.
  • Shaped programs based on SME insights, driving improved engagement, retention and satisfaction among customers.
  • Coached a nationally dispersed team, aligning initiatives to organisational priorities and improving engagement outcomes.
  • Produced executive-level performance reports and insights through data analysis, driving informed decision-making.
  • Australia's National Science Agency

PROGRAM ADVISOR - SME CONNECT PROGRAMS

CSIRO
11.2021 - 09.2022
  • Company Overview: Australia's National Science Agency
  • Developed strategy frameworks to measure program effectiveness and engagement outcomes.
  • Produced executive reports simplifying complex data for decision-making.
  • Coordinated with legal, finance and delivery teams to ensure compliance with governance and risk frameworks.
  • Australia's National Science Agency

STRATEGY ADVISOR (PART-TIME)

Carbon Cybernetics
02.2020 - 08.2021
  • Developed commercialisation and operational strategies using market analysis, financial modelling and risk assessments.
  • Aligned R&D priorities with business growth objectives via structured portfolio planning.

PROJECT MANAGER / SUPERVISOR

University of Melbourne
02.2018 - 06.2021
  • Managed research projects aligned to strategic funding priorities.
  • Supervised and coached junior researchers, fostering high-performance and collaboration.
  • Coordinated cross-disciplinary teams, ensuring project alignment with organisational goals.

Education

PhD - Engineering

UNIVERSITY OF MELBOURNE
Sydney, NSW
01.2021

Bach of Engineering (Hons) - undefined

FEDERAL UNIVERSITY OF MG
01.2017

Skills

  • Team Leadership & Coaching
  • Operational Management
  • Problem Solving
  • Customer & Stakeholder Engagement

Websites

Professional Development

  • Strategy Execution, Harvard Business School, 01/2024
  • Agile Project Management, Aus Institute of Management, 01/2021
  • IMNIS Catalyst Ambassador, ATSE, 01/2020

Timeline

PROGRAM DELIVERY MANAGER

CSIRO
03.2025 - Current

SME STRATEGY MANAGER

CSIRO
10.2022 - 02.2025

PROGRAM ADVISOR - SME CONNECT PROGRAMS

CSIRO
11.2021 - 09.2022

STRATEGY ADVISOR (PART-TIME)

Carbon Cybernetics
02.2020 - 08.2021

PROJECT MANAGER / SUPERVISOR

University of Melbourne
02.2018 - 06.2021

Bach of Engineering (Hons) - undefined

FEDERAL UNIVERSITY OF MG

PhD - Engineering

UNIVERSITY OF MELBOURNE

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Mateus Oliveira Silva