Matheu MCCULLOUGH
Sydney,Australia
Summary
Customer-focused retail professional with leadership experience at Dan Murphy’s, delivering high-quality in-store experiences in fast-paced environments. Proven ability to exceed sales targets, build strong customer relationships, and provide tailored product recommendations. Recognised as a Top 3 sales performer, contributing to an 8% increase in store sales through consultative selling and upselling. Passionate about sport, lifestyle retail, and creating memorable customer experiences aligned with premium global brands like Nike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager/Senior Customer Service Assistant
Dan Murphy
01.2022 - Current
- Consistently ranked Top 3 sales performer, contributing to an 8% increase in store sales through personalised recommendations and upselling.
- Delivered exceptional customer service in a high-volume retail environment, ensuring positive and engaging shopping experiences.
- Led team members on shift, ensuring high service standards and seamless store operations.
- Assisted customers with product selection, leveraging up-to-date product knowledge and trends to enhance their shopping experience.
- Resolved customer enquiries and issues, contributing to improved satisfaction and loyalty.
- Processed transactions accurately using POS systems, handling cash and card payments efficiently.
- Maintained store presentation, ensuring shelves were fully stocked, clean, and visually appealing.
- Managed stock control, deliveries, and inventory organisation to ensure product availability.
- Supported promotional campaigns and in-store activations to drive customer engagement and sales.
Customer Service Assistant
Zankap Alarm Supplies
Chatswood, Australia
11.2021 - 01.2022
- Supported daily operations in inventory management, order fulfillment, and stock organisation, enhancing product availability for customer demand and sales targets.
- Maintained accurate stock and transaction records, enabling reliable data for informed commercial decisions.
- Collaborated with team members to streamline workflow, ensuring timely order dispatch and adherence to high execution standards.
- Maintained organized, safe workspaces in line with operational procedures and brand standards
Education
Bachelor of Business - Major in Marketing
University of Technology Sydney (UTS)
Sydney, Australia11-2025
High School Certificate -
St. Joseph's College
Hunters Hill, Australia12-2021
Skills
- Customer Service & Engagement
- Retail Sales & Upselling
- Store Presentation & Visual Merchandising
- Point of Sale (POS) & Cash Handling
- Team Collaboration & Communication
- Product Knowledge & Recommendations
- Inventory Management & Stock Replenishment
- Problem Solving in Fast-Paced Environments
Certification
- Responsible Service of Alcohol (RSA), 2022
- Responsible Conduct of Gambling (RCG), 2022
References
References available upon request.
Timeline
Duty Manager/Senior Customer Service Assistant
Dan Murphy
01.2022 - Current
Customer Service Assistant
Zankap Alarm Supplies
11.2021 - 01.2022
Bachelor of Business - Major in Marketing
University of Technology Sydney (UTS)
High School Certificate -
St. Joseph's College