Mathew Etchells

Originally employed as a team member in 2009 before taking on the inventory manager role in 2014-2015 and then progressing to Grocery Manager thereafter.

• Lead a high-performing group of 30 team members in a fast-paced retail environment, driving significant sales growth while enhancing customer satisfaction.
• Recruit, train, and develop a diverse team, fostering a collaborative, and inclusive workplace culture.
• Manage staff rostering to effectively accommodate seasonal fluctuations and budgetary constraints.
• Create a collaborative and productive team to assist in achieving overall company goals.
• Analyse sales data and trends to implement effective merchandising strategies and optimized inventory management.
• Use creativity to display seasonal and promotional stock in a visually appealing way.
• Collaborate with other department managers to coordinate promotions and maintain compliance with health and safety regulations, ensuring seamless store operations.

• Greeted customers and provided excellent customer service.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Adhered to RSA & RCG laws at all times.
• Fostered customer relationships and ensured customer safety when collecting and dropping patrons off in the clubs courtesy bus.

• Created and maintained a database of customer profiles, tracking all bets placed.
• Monitored betting activities for suspicious transactions, ensuring compliance with regulatory requirements.
• Provided technical assistance to customers regarding betting procedures and rules.
• Resolved customer complaints and disputes related to their betting experiences.