Mathew Grima
Footscray,VIC
Summary
Driven professional with extensive administration and customer service skills gained from 13+ years of experience at St. Vincent's Hospital. A dedicated and resourceful referral officer proficient in optimizing workflow efficiency and ensuring compliance with healthcare regulations. Nearing completion of studies in Human Resources to further enhance skills. Eager to transition into the HR industry to apply new knowledge and accumulated work experience.
Overview
13
13
years of professional experience
Work History
Referral Officer
St. Vincent's Hospital Melbourne
Fitzroy, VIC
05.2017 - Current
- Performing administrative duties to ensure the patients outpatient journey meets the department of healths KPI's.
- Providing excellent customer service to all relevant stakeholders.
- Working with medical staff, including heads of units to ensure processes for triaging and bookings meet hospital standards.
- Enhancing communication between team members and departments by organizing meetings and fostering open dialogue.
- Improve overall department efficiency by streamlining processes.
- Drive innovation within the department by promoting creative thinking and supporting new initiatives.
- Utilize data-driven decision-making to inform the planning of processes and measure progress towards goals.
Patient Services Clerk
St. Vincent's Hospital Melbourne
Fitzroy, VIC
10.2014 - 05.2017
- Provided communication between medical staff and patients, facilitating prompt responses to questions and concerns.
- Resolved patient issues in a professional manner, utilizing active listening skills to understand concerns and provide solutions.
- Contributed to a positive clinic atmosphere by greeting patients warmly upon arrival and addressing their needs promptly.
- Organized medical records for easy retrieval while maintaining confidentiality.
Health Information Services Clerk
St. Vincent's Hospital Melbourne
Fitzroy, VIC
01.2011 - 10.2014
- Processed medical record requests from various departments within the hospital.
- Maintained strict confidentiality of sensitive patient data.
- Enhanced efficiency in the Health Information Services department by organizing and maintaining a streamlined filing system.
Education
Certificate IV in Human Resource Management
Swinburne Open Education
Melbourne, VIC10.2024
High School Diploma -
Keilor Downs College
Keilor Downs, VIC12.2005
Skills
- Customer service
- Written and verbal communication
- Proficient in Microsoft 365
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Relationship Building
References
To be provided upon request .
Timeline
Referral Officer
St. Vincent's Hospital Melbourne
05.2017 - Current
Patient Services Clerk
St. Vincent's Hospital Melbourne
10.2014 - 05.2017
Health Information Services Clerk
St. Vincent's Hospital Melbourne
01.2011 - 10.2014
Certificate IV in Human Resource Management
Swinburne Open Education
High School Diploma -
Keilor Downs College