MATHEW PLANT
GLENDALE,Australia
Summary
I am seeking to build a long-term career in your industry, providing me with opportunities to grow both professionally and personally. I want to educate and train myself in the skills and tools I will utilise to create and maintain a stable, efficient, dynamic and professional working environment.
Hardworking Customer Service Representative with over 5 years of experience working within Customer Service. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities.
Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Milestones Warners Bay
Warners Bay
08.2024 - 01.2026
- Adapted teaching methods and materials to meet students' varying needs
- Helped students explore concepts with engaging, learning-focused activities
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Maintained organized, fun and interactive classroom to help children feel safe
- Established positive communication with parents in daily conversation and formal conferences
- Developed weekly lesson plans and activities to engage children and promote learning
- Incorporated music, art and literature into curriculum
- Created safe and nurturing learning environment for preschoolers
Educator
Little Giants Preschool
Orange Park
03.2020 - 08.2024
- Chose materials and developed lesson plans to enhance skills for individual students
- Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs
- Managed classroom activities, parent conferences, and lesson plans
- Developed and implemented classroom routines to address varying student needs
- Administered assessments to determine each student's specific educational and social needs
Secretary
Comptune engineering
Sydney, NSW
03.2023 - 03.2024
- Enhanced office efficiency by streamlining filing systems and organizing documents
- Facilitated communication between departments for improved collaboration and project success
- Managed executive calendars, scheduling appointments and meetings to optimize time management
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors
- Improved document processing times by implementing digital archiving systems and reducing paper waste
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Maintained daily report documents, memos and invoices
- Maintained office supplies inventory by checking stock and ordering new supplies
Customer Service Representative
Alto Group Holdings
Sydney, NSW
01.2021 - 11.2023
- Resolved customer inquiries and complaints, ensuring high satisfaction levels through effective communication.
- Managed account updates and service requests using customer relationship management software.
- Collaborated with cross-functional teams to enhance service delivery processes and improve response times.
- Trained new staff on customer service protocols, fostering a knowledgeable and efficient team environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Sydney Water
Liverpool
01.2020 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
Store Person
JB HI-FI Macarthur Square
Campbelltown, Australia
01.2017 - 12.2019
- Picked stock according to order sheets and prepared for transport
- Restocked shelves and helped customers locate desired items
- Received and checked incoming goods for damage and discrepancies
Educator
World Of Learning Narellan
Narellan
12.2014 - 12.2017
- After being promoted from assistant to leader at Little Einstein's, transferred to a bigger, more challenging Centre to expand experience pool
- Moved into the 'Room Leader' role at this facility, taking on more responsibilities in addition to previous duties
- Programmed/planned the curriculum for the entire Centre on a weekly basis, in accordance with NSW Education Guidelines
- Planned/organized incursions/excursions
- Conducted community outreach to build a network of available clients and improve relationships with existing clients
- Developed lesson plans, instructional materials, and written practice tests
- Appropriately allocated resources, budgets, inventories, training support, and team building materials to increase overall productivity
Education
Education
Master of Teaching (Primary Education)
Sydney, NSW11-2015
Bachelor of Arts - Education
Master of Teaching (Primary Education)
Sydney, NSW11-2015
Skills
- CRM
- Google Sheets
- IAM
- SAP
- Documentation and record keeping
- Conflict resolution
- Clear communication
- Health and safety
- Crisis intervention
Accomplishments
- Enhanced Student Engagement: Adapted lesson plans for individual needs, improving student engagement by 20% in one year.
- Improved Safety Measures: Increased classroom safety by 50% through rigorous sanitation practices and daily equipment checks.
- Efficient Office Management: Streamlined office processes and reduced administrative errors by 30% with digital systems.
- Customer Satisfaction Increase: Boosted customer satisfaction by 25% through effective problem resolution and proactive communication.
Certification
Certificate III in Care And Education of Children Recognition First
LANGUAGES
English Native
Interests
Nature Walks/Time spent outdoors, Community Engagement, Career Interest / Passion
Timeline
Early Childhood Educator
Milestones Warners Bay
08.2024 - 01.2026
Secretary
Comptune engineering
03.2023 - 03.2024
Customer Service Representative
Alto Group Holdings
01.2021 - 11.2023
Educator
Little Giants Preschool
03.2020 - 08.2024
Customer Service Representative
Sydney Water
01.2020 - 03.2021
Store Person
JB HI-FI Macarthur Square
01.2017 - 12.2019
Educator
World Of Learning Narellan
12.2014 - 12.2017
Education
Master of Teaching (Primary Education)
Bachelor of Arts - Education
Master of Teaching (Primary Education)