Yan Zhang
Summary
With 19 years of extensive work experience in China and 8 years in Australia, I bring a wealth of diverse expertise to any role. I thrive in challenging environments and am adept at adapting to different types of work.
Overview
26
26
years of professional experience
Work History
Early Childhood Educator
Self Employed
Cheltenham, VIC
09.2019 - 11.2023
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Retail Store Sales Manager
UGG
St Kilda, VIC
03.2015 - 11.2018
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
Customer Service Manager
Foxconn
Shenzhen China
01.2002 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Supply Chain Manager
Foxconn
Shenzhen China
11.1997 - 03.2016
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Supervised 20 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Education
Diploma - Early Childhood Education
McCarthy Learning
Melbourne, VIC09.2019
Bachelor of International Trade - Industry of International Trading
Liaoning Industrial University
Jinzhou07.1997
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Cash Handling
- Effective workflow management
- Customer Relationship Management (CRM)
- Conflict resolution techniques
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Early Childhood Educator
Self Employed
09.2019 - 11.2023
Retail Store Sales Manager
UGG
03.2015 - 11.2018
Customer Service Manager
Foxconn
01.2002 - 03.2016
Supply Chain Manager
Foxconn
11.1997 - 03.2016
Diploma - Early Childhood Education
McCarthy Learning
Bachelor of International Trade - Industry of International Trading
Liaoning Industrial University