Yan Zhang
Summary
With 19 years of extensive work experience in China and 8 years in Australia, I bring a wealth of diverse expertise to any role. I thrive in challenging environments and am adept at adapting to different types of work.
Overview
26
26
years of professional experience
Work History
Early Childhood Educator
Self Employed
09.2019 - 11.2023
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Retail Store Sales Manager
UGG
03.2015 - 11.2018
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
Customer Service Manager
Foxconn
01.2002 - 03.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Supply Chain Manager
Foxconn
11.1997 - 03.2016
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Supervised 20 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Education
Diploma - Early Childhood Education
McCarthy Learning
Melbourne, VIC09.2019
Bachelor of International Trade - Industry of International Trading
Liaoning Industrial University
Jinzhou07.1997
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Cash Handling
- Effective workflow management
- Customer Relationship Management (CRM)
- Conflict resolution techniques
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Early Childhood Educator
Self Employed
09.2019 - 11.2023
Retail Store Sales Manager
UGG
03.2015 - 11.2018
Customer Service Manager
Foxconn
01.2002 - 03.2016
Supply Chain Manager
Foxconn
11.1997 - 03.2016
Diploma - Early Childhood Education
McCarthy Learning
Bachelor of International Trade - Industry of International Trading
Liaoning Industrial University
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