Mathilde Amani
Melbourne,VIC
Summary
Enthusiastic worker looking for work in Australia on a working holiday visa. I am self-motivated with a high level of interpersonal skills. Customer service and satisfaction are extremely important to me. I believe good customer service is important as it means customers are more likely to return. At Dart’s Farm, I won Employee of the Month three times because of my customer service, and at Waitrose & Partners, I won the Brilliant Customer Service Award. I pride myself on my high work ethic and aim to be punctual and motivated at all times.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Bickleigh Castle
04.2022 - 10.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Coffee Barista
The Boathouse
01.2022 - 05.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Deli Associate
Waitrose & Partners
08.2019 - 12.2021
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Cafe Assistant
Darts Farm
09.2017 - 07.2019
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Exeter College
Exeter06.2021
Skills
- Task Delegation
- Food and Beverage Pairings
- Guest Relations Management
- Management Support
- Upselling Techniques
- Safe Food Handling
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Supervisor
Bickleigh Castle
04.2022 - 10.2023
Coffee Barista
The Boathouse
01.2022 - 05.2022
Deli Associate
Waitrose & Partners
08.2019 - 12.2021
Cafe Assistant
Darts Farm
09.2017 - 07.2019
High School Diploma -
Exeter College
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