Matias Diaz Caldera
Sydney,NSW
Summary
Optimistic, enthusiastic and always eager to learn
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Guide & Driver
Tuk Dreams
06.2022 - 10.2023
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Beach Lifeguard
Cambiasso Ltda
12.2021 - 03.2022
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Verified first aid supplies each day to effectively handle any emergency.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
Delivery Driver
Pizza Pronto
04.2020 - 11.2020
- Work in times of covid using all the necessary security measures.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Surf Instructor & Front Desk Recepcionist
Turistic Center Soul Surf
10.2019 - 03.2020
- Informed guests of good ocean practices and surf etiquette.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Empowered guests and built confidence by training on techniques and praising good performance.
Front Desk Receptionist
Portillo Ski Resort & Hotel
05.2019 - 09.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Surf Instructor & Front Desk Receptionist
Surf Hostal Uma Jaqi
02.2019 - 05.2019
- Informed guests of good ocean practices and surf etiquette.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Empowered guests and built confidence by training on techniques and praising good performance.
Education
Professional Tourism Degree - Ecotourism
Instituto Profesional Duoc UC
Valparaiso, Chile11.2018
Skills
- Guest Relations
- Tourism Management
- Local History
- Travel Recommendations
- Public Speaking
- Customer Service
- Critical Thinking
Certification
- Rescue Surf ISA 2022
- Judge I ISA 2021
- Sustainable Tourism 2018
Hobbies
Surf
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Tour Guide & Driver
Tuk Dreams
06.2022 - 10.2023
Beach Lifeguard
Cambiasso Ltda
12.2021 - 03.2022
Delivery Driver
Pizza Pronto
04.2020 - 11.2020
Surf Instructor & Front Desk Recepcionist
Turistic Center Soul Surf
10.2019 - 03.2020
Front Desk Receptionist
Portillo Ski Resort & Hotel
05.2019 - 09.2019
Surf Instructor & Front Desk Receptionist
Surf Hostal Uma Jaqi
02.2019 - 05.2019
Professional Tourism Degree - Ecotourism
Instituto Profesional Duoc UC