Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Matias Diaz Caldera

Sydney,NSW

Summary

Optimistic, enthusiastic and always eager to learn

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tour Guide & Driver

Tuk Dreams
06.2022 - 10.2023
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

Beach Lifeguard

Cambiasso Ltda
12.2021 - 03.2022
  • Observed swimmers to quickly detect signs of distress and dangerous animal activity.
  • Verified first aid supplies each day to effectively handle any emergency.
  • Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
  • Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.

Delivery Driver

Pizza Pronto
04.2020 - 11.2020
  • Work in times of covid using all the necessary security measures.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.


Surf Instructor & Front Desk Recepcionist

Turistic Center Soul Surf
10.2019 - 03.2020
  • Informed guests of good ocean practices and surf etiquette.
  • Enforced strict policies for safety in and out of water.
  • Monitored changing weather and ocean conditions with potential to impact surf activities.
  • Empowered guests and built confidence by training on techniques and praising good performance.

Front Desk Receptionist

Portillo Ski Resort & Hotel
05.2019 - 09.2019
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Surf Instructor & Front Desk Receptionist

Surf Hostal Uma Jaqi
02.2019 - 05.2019
  • Informed guests of good ocean practices and surf etiquette.
  • Enforced strict policies for safety in and out of water.
  • Monitored changing weather and ocean conditions with potential to impact surf activities.
  • Empowered guests and built confidence by training on techniques and praising good performance.


Education

Professional Tourism Degree - Ecotourism

Instituto Profesional Duoc UC
Valparaiso, Chile
11.2018

Skills

  • Guest Relations
  • Tourism Management
  • Local History
  • Travel Recommendations
  • Public Speaking
  • Customer Service
  • Critical Thinking

Certification

  • Rescue Surf ISA 2022
  • Judge I ISA 2021
  • Sustainable Tourism 2018

Hobbies

Surf

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working

Timeline

Tour Guide & Driver

Tuk Dreams
06.2022 - 10.2023

Beach Lifeguard

Cambiasso Ltda
12.2021 - 03.2022

Delivery Driver

Pizza Pronto
04.2020 - 11.2020

Surf Instructor & Front Desk Recepcionist

Turistic Center Soul Surf
10.2019 - 03.2020

Front Desk Receptionist

Portillo Ski Resort & Hotel
05.2019 - 09.2019

Surf Instructor & Front Desk Receptionist

Surf Hostal Uma Jaqi
02.2019 - 05.2019

Professional Tourism Degree - Ecotourism

Instituto Profesional Duoc UC

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Matias Diaz Caldera