Matilda-Belle Ratcliffe
Coffs Harbour,NSW
Summary
I believe i am a dependable retail sales professional with experience in dynamic, high-performance environments. in which i am skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain a high-level customer satisfaction by smoothly resolving customer requests, needs and problems. With a detail-oriented manner, strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Retail Worker
Flirt Adult Store
06.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash and counting change.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Bar Attendant
Complete Staff Solutions
01.2023 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- On call shifts for major events.
Retail Worker
Shop 36
01.2021 - 07.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista Trainee
Zarraffa's Coffee
05.2023 - 06.2023
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Education
No Degree -
Coffs Harbour High School
Coffs Harbour, NSWSkills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Current RSA/RSG
- Professional Appearance
- Shipment Receiving
- POS Systems
Timeline
Retail Worker
Flirt Adult Store
06.2023 - Current
Barista Trainee
Zarraffa's Coffee
05.2023 - 06.2023
Bar Attendant
Complete Staff Solutions
01.2023 - Current
Retail Worker
Shop 36
01.2021 - 07.2023
No Degree -
Coffs Harbour High School
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