Matilda Clarke
I am an 18-year-old motivated and reliable individual, turning 19 in December 2026, seeking an opportunity to further develop my career in a customer-focused role. With four years of experience in the hospitality industry, I have built strong customer service skills and a genuine passion for working with people.
Throughout my experience, I have developed excellent communication, teamwork, problem-solving, and time management skills while thriving in fast-paced environments. I take pride in providing outstanding customer service, maintaining a positive attitude, and ensuring every customer has a welcoming and enjoyable experience.
I am highly organised, dependable, and able to manage multiple tasks efficiently while working both independently and as part of a team. I am always willing to take on new challenges, learn new skills, and contribute positively to the success of my workplace. I am eager to bring my strong work ethic, enthusiasm, and commitment to customer satisfaction to a team where I can continue to grow professionally.
Work History
Casual Hospitality Worker
3 Months- Served food and beverages.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Operated tills and EFTPOS.
- Assisted with events and functions.
- Worked efficiently as part of a busy hospitality team.
- Delivered exceptional customer service to enhance guest experiences.
- Coordinated dining room setup and maintained cleanliness standards.
Personal Assistant/Cleaner
6 Months- Managed accommodation bookings and guest enquiries.
- Responded to emails professionally.
- Processed online payments.
- Coordinated guest check-ins and check-outs.
- Managed social media content.
- Cleaned holiday accommodation to high presentation standards.
- Managed calendar appointments, prioritizing tasks to optimize executive time and productivity.
- Operated cleaning equipment to maintain facility cleanliness and hygiene standards.
- Conducted thorough inspections to ensure compliance with safety and sanitation protocols.
- Collaborated with team members to address specific cleaning challenges and improve efficiency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Casual Hospitality Worker
6 Months- ook customer orders and processed payments.
- Prepared drinks and food.
- Maintained presentation of the café.
- Assisted with opening and closing procedures.
- Built positive relationships with regular customers.
- Resolved guest complaints promptly, ensuring satisfaction and retention.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Casual Hospitality Worker
1 Year 11 Months- Assisted in training new staff on club policies and procedures.
- Managed reservations and efficiently addressed guest inquiries.
- Delivered exceptional customer service in a fast-paced club environment.
- Operated POS systems and handled cash and EFTPOS transactions accurately.
- Prepared and served food and beverages.
- Maintained cleanliness and food safety standards.
- Worked efficiently during busy periods while supporting team members.
- Oversaw inventory management to maintain stock levels for events.
- Implemented process improvements to streamline operations during peak hours.
- Communicated with customers to promptly resolve complaints and address inquiries.