Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATILDA CUNNINGHAM

Gold Coast

Summary

Professional with strong background in boutique retail management. Skilled in inventory oversight, customer service excellence, and visual merchandising. Known for fostering team collaboration and driving sales growth. Adaptable to changing needs, ensuring smooth operations and consistent results.

Overview

6
6
years of professional experience

Work History

Assistant Boutique Manager

CAMILLA
02.2024 - Current
  • Presented monthly sales reports for Boutique Manager review while identifying potential areas for growth.
  • Developed strong relationships with clients (VIPS), leading to repeat business and loyalty.
  • Resolved customer issues promptly, maintaining high levels of satisfaction and trust.
  • Ensured compliance with company policies as well as local safety regulations in order to minimize risks.
  • Increased sales through effective inventory management and merchandising techniques.
  • Conducted regular inventory audits to maintain accurate stock levels and support optimal product availability.
  • Performed effective outreach weekly to our close community VIA social media and personally contacting clients.
  • Managing the visual merchandising in-store, leading to the companies head of visual merchandising for AUS and US choosing me to present my VM as an example a number of times for the boutiques in both countries.
  • Contributed to a positive workplace culture by promoting teamwork, open communication, and continuous learning opportunities for staff members.
  • Trained new team members in store policies, procedures, and excellent customer service standards, including new managers.
  • Enhanced customer experience by providing personalized service and addressing individual needs.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.

Retail Worker

Earth Markets
09.2020 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales and returns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Managed efficient cash register operations.
  • Cut, wrapped, boxed and weighed fruit and vegetables.

Hospitality Worker

Galleon Takeaway
09.2018 - 07.2020
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Assisting the chef by preparing everything they need to execute high quality food and service.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Education

High School Diploma -

Palm Beach - Currumbin State High School
Palm Beach, QLD
11-2021

Skills

  • Customer service
  • Exceptional leadership
  • Store operations
  • Retail sales
  • One on One styling session with clients
  • Social Media
  • Trend tracking
  • In-store promotions

Timeline

Assistant Boutique Manager

CAMILLA
02.2024 - Current

Retail Worker

Earth Markets
09.2020 - 05.2024

Hospitality Worker

Galleon Takeaway
09.2018 - 07.2020

High School Diploma -

Palm Beach - Currumbin State High School

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MATILDA CUNNINGHAM