Matilda Daly
North Melbourne,Australia
Summary
Reliable customer service worker with experience in both hospitality and retail. Demonstrated ability to resolve customer issues promptly and professionally, ensuring satisfaction while boosting the company reputation at MYER Santaland. Strengths include active listening, effective communication skills, problem-solving capabilities, and adaptability in fast-paced environments. Additionally, skilled in multiple science and technology areas, with excellent mathematics ability and computer skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scrutiny Assistant (Return of Materials)
Australian Electoral Commission
Melbourne, Victoria
05.2025 - 05.2025
- Was responsible for the packaging and transport of sensitive materials on election night.
- Communicated clearly and effectively with a diverse team to ensure the accurate counting of votes and accounting of materials.
- Utilized my thorough preparation and knowledge of packaging and labeling requirements to provide team leadership.
Elf/Floor Assistant
MYER Santaland
Melbourne, Victoria
11.2022 - 12.2023
- Seasonal employment at MYER Santaland as an elf or floor assistant (1 year, worked 2 seasons).
- Created a festive atmosphere for visitors at MYER Santaland.
- Greeted customers upon store entry to deliver exceptional service.
- Managed payment transactions accurately and efficiently using POS systems.
Casual Employee
Hunky Dory Moonee Ponds
Melbourne, Victoria
02.2023 - 06.2023
- Casual employee at Hunky Dory, Moonee Ponds (5 months).
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Provided excellent customer service to guests by taking orders, answering questions, and addressing complaints.
- Managed payment transactions accurately and efficiently using POS systems.
Data Entry and Analysis (Work Experience)
John Hajek, Melbourne University
Melbourne, Victoria
09.2022 - 09.2022
- Completed a week of work experience doing data entry and analysis for John Hajek at Melbourne University
- Created spreadsheets using Microsoft Excel to track data accurately.
- Demonstrated a fastidious and efficient work ethic, completing tasks in a timely fashion
Education
Bachelor of Space Science -
RMIT University
Melbourne, VIC12-2028
VCE -
Lowther Hall Anglican Grammar School
Essendon12-2024
Skills
- Clear and articulate communication skills
- Computer skills
- Experience using POS systems
- Team collaboration
- Customer service
- Attention to detail
Certification
2022: Associate in Music, Australia diploma (Dip. AMusA) in violin
References
John, Hajek, Head of Linguistics, +61 433 090 885, University of Melbourne
Timeline
Scrutiny Assistant (Return of Materials)
Australian Electoral Commission
05.2025 - 05.2025
Casual Employee
Hunky Dory Moonee Ponds
02.2023 - 06.2023
Elf/Floor Assistant
MYER Santaland
11.2022 - 12.2023
Data Entry and Analysis (Work Experience)
John Hajek, Melbourne University
09.2022 - 09.2022
Bachelor of Space Science -
RMIT University
VCE -
Lowther Hall Anglican Grammar School
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