Matilda Gall
St Lucia,QLD
Summary
I am a self-motivated and dedicated Emergency Administration Team Leader with experience managing administrative teams and delegating tasks to accomplish operational goals. Methodical and highly organized with good prioritization and planning abilities.
Fast-paced organizer of vast datasets known for effortless coordination of back-end specifics to help high-level operations run smoothly. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels. Offers high degree of knowledge in IT systems including Office365, Queensland Health Clinical and Administrative Information Systems.
Overview
10
10
years of professional experience
Work History
Emergency After Hours Team Leader
Queensland Children’s Hospital
07.2020 - Current
- Support and manage administration staff after hours whilst consulting with medical and nursing staff, to ensure positive outcomes for patients and families
- Private billing, DSVF’s; CERT C’s; READI Forms
- Manage dynamic rosters including shift swaps, sick and annual leave
- Manage patient flow processes to ensure patient safety and satisfaction
- Support Administration Staff with training and guidance including implementing strategies to resolve issues that negatively impact on effective processing and workflows to maintain consistent quality outcomes
- Perform a support role to medical and nursing staff within Emergency by assisting with the preparation and completion of a range of administrative duties
- Provide superior customer service to presenting patients, family members, general public, police and ambulance by responding to general enquiries promptly and courteously; answering incoming telephone calls; and ensuring accurate transfer of messages and information occurs to support patients and staff.
Administration Officer
Queensland Children’s Hospital
07.2014 - Current
- Consult with patients and parents to obtain correct details for completion of patient registrations and admissions; and record information accurately into the hospital information systems
- Perform a support role to medical and nursing staff within Emergency by assisting with the preparation and completion of a range of administrative duties
- Provide superior customer service.
Data Officer - CATCH
Queensland Children's Hospital
03.2024 - 04.2024
- Championed the importance of robust metadata documentation within the organization, fostering a culture that prioritized accurate record-keeping and data transparency.
- Conducted regular audits of existing databases to identify areas for improvement or potential risks, ensuring ongoing compliance with regulatory requirements.
- Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring the organization remained at the forefront of data management best practices.
- Created customized dashboards and visualizations to better communicate key insights gleaned from large datasets, driving more informed strategic decisions.
- Developed and updated databases to handle customer data.
Emergency Administration Manager
Queensland Children's Hospital
01.2024 - 01.2024
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Completed fortnightly payroll for 56 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Communications Officer Clinical Directorate
Queensland’s Children’s Hospital
06.2017 - 06.2018
- A multifaceted administration role supporting the Emergency Department and Clinical Directorate
- Manage the EDCOMMS inbox and action all emails received
- Collate and distribute a weekly Bulletin to all ED staff
- Ensure the Emergency Department is fully stocked with clinical forms and stationery.
Education
Bachelor of Arts -
University of Queensland
Ipswich, QLD01.2014
High School Diploma -
Brigidine College
Indooroopilly01.2013
Skills
- Team Leadership
- Ability to work autonomously
- Capacity to learn computer systems quickly
- Flexibility and ability to adapt well to changes in the workplace
- Attention to Detail
- People Management
- Shift Scheduling
- Data Analysis
- Overseeing Daily Activities
- Problem-Solving
References
- Sophia Mcdonald, Business Practice Improvement Officer, 0428 820 230
- Katrina Johnson, Emergency Administration Manager, 0427 342 803
Timeline
Data Officer - CATCH
Queensland Children's Hospital
03.2024 - 04.2024
Emergency Administration Manager
Queensland Children's Hospital
01.2024 - 01.2024
Emergency After Hours Team Leader
Queensland Children’s Hospital
07.2020 - Current
Communications Officer Clinical Directorate
Queensland’s Children’s Hospital
06.2017 - 06.2018
Administration Officer
Queensland Children’s Hospital
07.2014 - Current
Bachelor of Arts -
University of Queensland
High School Diploma -
Brigidine College
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