Summary
Work History
Education
Skills
Accomplishments
Service
Timeline
Generic

Matilda Guthrie

Gold Coast

Summary

Throughout my school years, I have gained a lot of experience working with people in a variety of different roles. I am reliable and have exceptional customer service skills. I work well under stressful situations and always strive to be hardworking and diligent.


Work History

Customer Service Officer, Lifeguard

Belgravia Leisure
2022.11 - 2023.05
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Somerset College
Mudgeeraba, QLD
11.2024

Diploma of Business - Business

Barrington College
Southport, QLD
10.2024

Skills

  • Customer Support
  • Program Management
  • Investigate Claims
  • POS Transactions
  • Understanding Customer Needs
  • First Aid
  • Customer Focus
  • Customer Service
  • Minute Taking
  • Fire Safety Regulations
  • Emergency Medical Treatment
  • Product Knowledge

Accomplishments

  • Winner of Teens + Seens Granslam (2024)
  • Highly Commended in "Thoughts & Dreams" Myall Creek Art, Writing and Song Competition (2024)
  • Poet Laureate of Somerset Wordsmiths (2024)
  • Written and directed House Play, Awarded: Outstanding Actor Award (2024)
  • Written and directed GCSSDF Junior Play, Awarded: Innovative Play Award, 2 x Outstanding Actor Award, Runners' Up Shield (2023)
  • Protocol at Somerset Storyfest (2021 - 2024)
  • Gold Coast Eisteddfod in Singing + Choral (2012 - 2024)
  • Red Belt in Shotokan Karate (2021 - Ongoing)

Service

August (2021 - 2024) – WABIAD (Write a Book In a Day)

  • Fundraising and team building to support Kid’s Cancer Foundation.
  • 2023 + 2024: Team Leader. Involves organisational and time management skills.

March (2021 - 2024)- Somerset Storyfest

  • Protocol: PA for author. People and communication skills and presentation skills.

January 2021 – Brisdanes (Great Dane Rescue)

  • Advertisement through social media (Instagram) and care for animals.

June 2019 – Mudgeeraba Show

  • Provided customer service at Mudgeeraba show through Girl Guides. Money handling skills.

Girl Guides – 

3 x Patrol Leader 

2 x Patrol Second

August 2023 - Mudgeeraba Special School

  • Volunteering teacher to assist with care and support of students.

August 2023 - Somerset Festival for Young Performers'

  • Announcer for competition sections. Public speaking skills.

September 2023 - Somerset Celebration of Entrepreneurship 

  • Cashier at Kidpreneur. Customer service skills, use of POS.

October 2023 - Somerset Day of Dance 

  • Performance assistant for stage readiness. Management skills.

Timeline

Customer Service Officer, Lifeguard

Belgravia Leisure
2022.11 - 2023.05

High School Diploma -

Somerset College

Diploma of Business - Business

Barrington College
Matilda Guthrie