Matilda Houniet

As a Sales Assistant at Bakers Delight, my role involved providing exceptional customer service by greeting and assisting customers with their bakery needs. I created a warm and welcoming atmosphere, ensuring that every customer felt valued and satisfied. I was responsible for handling cash transactions accurately and efficiently, as well as maintaining a clean and organized store environment. Additionally, I assisted with stocking shelves, rotating products, and ensuring that all bakery items were displayed attractively. Working at Bakers Delight has allowed me to develop excellent communication and interpersonal skills, as well as a strong attention to detail.

During my time as a Crew Member at McDonald's Ormond, I developed a strong foundation in customer service, teamwork, and adaptability. In the kitchen, I honed my skills in food preparation, ensuring quality and consistency in every order. Simultaneously, I excelled in customer service, providing exceptional assistance with a friendly demeanour and effective communication. Thriving in a fast-paced environment, I showcased my ability to work efficiently under pressure and maintain the highest standards of cleanliness and safety. I actively contributed to a positive team atmosphere, eagerly embracing new responsibilities, and always striving to exceed expectations. My time at McDonald's instilled in me a strong work ethic, reliability, and dedication to excellence that I carry with me in all endeavours.

During my time as a basketball coach for under 12's and under 14's I coached boys for 2 seasons leading them to two grand final victories. This job taught me how to be empathetic to situations, be resilient, always put the team first, have self-control, be patient, handle responsibility, and cope and deal with stressful situations with fellow teams and coaches, referees, and my own team management. An example of this would be when a coach from another team was upset due to the scoreboard and started yelling at me and my team, without escalating the situation I communicated that with him, respecting his frustration and continuing to make sure everyone else was okay and helping the referee escort him off the court.

I was the assistant coach to an under-12 girls' football team. This required a patient and positive mindset when handling teenage girls. In this position, I was in charge and had the responsibility of guiding the girls when making a move on the field and teaching them how to execute new skills. Moreover, I learned how to communicate under the pressure of the game. As part of the assistant coach role, I identified the need for a swift and relatable approach, which I fulfilled when we went undefeated throughout the season.

• Fed, walked and cared for dogs during periods of time when owners wanted time to themselves.
• Led dogs away from hazards, obstacles and other animals to protect safety.
• Followed optimal schedules for animals as set by owners or supervisors.
• Was trusted by owners to take care of their animals.
• Learned to manage and deal with various hectic and stressful situations.
• Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats