MATILDA JOHNSON
Palm Beach,QLD
Summary
I am a bubbly, focused, dedicated and outgoing person with a natural ability to join any work team environment. I have a strong work ethic and give 100% commitment to learning and becoming a valued and reliable employee. I am skilled in fostering positive customer relationships and ensuring compliance with health standards. My position at the V-wall Tavern honed my skills in efficient problem-solving and workplace health and safety. Demonstrating a dynamic blend of interpersonal communication and service expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CAFE BARISTA
Matilda's by Broads
NAMBUCCA HEADS, New South Wales
01.2024 - Current
- Built positive relationships with customers through friendly interactions and positive customer service.
- Ensured compliance with health codes by adhering to sanitation guidelines for all work surfaces and utensils.
- Accurately followed recipes for preparing signature drinks.
- Operated point of sale system and cash handling.
Lifeguard
Australian Life Guard Service, Richard Clarke
NAMBUCCA HEADS, New South Wales
09.2021 - 07.2024
- Comply with the Australian Lifeguard Service Standards.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Maintained accurate records of incident reports and patron counts.
- Performed emergency rescues when necessary.
BAR AND FOOD SERVICE MANAGER
V-wall Tavern
Nambucca Heads
04.2021 - 01.2024
- Process customer's orders in a timely fashion.
- Provided ongoing training for new employees.
- Coordinated catering services for special events within the facility.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Tracked costs associated with food production to maintain profit margins.
DELI CLERK
Market @ Bigwhite
Big white Canada
10.2019 - 05.2020
- Complete opening and closing duties in a timely fashion
- Engage in basic meal preparation tasks including making pizza and slicing deli meats.
- Utilized point-of-sale system to process payments from customers.
- Adhered to health regulations regarding food handling and sanitation standards.
SERVER
Earls
Banff Canada
05.2019 - 10.2019
- Process customer's orders in a timely fashion.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on the cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
SERVER
Quattro
Whistler Canada
10.2018 - 04.2019
- Process customer's orders in a timely fashion.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Provided excellent customer service to ensure satisfaction.
ADMIN, PROPERTY MANAGEMENT
Roberts Nambucca Real Estate
Nambucca Heads
01.2018 - 10.2018
- Set and adjust rent prices in conjunction with property owners
- Screen rental property applicants and fill rental vacancies.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Managed inventory levels by monitoring stock levels and ordering supplies when needed.
LEAD WAITRESS AND KITCHEN HAND
Lom Talay Thai Restaurant
Nambucca Heads
06.2013 - 10.2018
- Provided customer service by taking orders, serving food and beverages, and addressing complaints or concerns.
Education
BACHELOR OF NURSING -
Charles Sturt University
YEAR 11 - YEAR 12 -
Nambucca Heads High School
YEAR 7 - 10 -
Bishop Druitt College
Skills
- Workplace Health and Safety
- Interpersonal Communication Skills
- Positive attitude
- Time management
- Customer service
- Reliability and punctuality
Certification
- Currently Studying for a Bachelor of Nursing
- NSW Health Work Verification
- Bronze, Silver and Gold Medallion
- Certificate III in tourism, travel, and events
- Class C Driving license
- First AID and CPR certificate
- Working with Children certification
- National Police check
- Responsible service of Alcohol and Gambling
- Certification of Registration, Real Estate
- Higher School Certificate
References
- SUMMER PERRY, Assistant Manager, Vwall Tavern - Former Assistant Manager - 0409 719 807
- JANE WILKINS, Nursing Workplace Learning Clinical Educator, Navorina Nursing Home - 0477 850 014
- RICHARD CLARKE, Australian Lifeguard Service - Lifeguard Manager - 0431 202 660
Timeline
CAFE BARISTA
Matilda's by Broads
01.2024 - Current
Lifeguard
Australian Life Guard Service, Richard Clarke
09.2021 - 07.2024
BAR AND FOOD SERVICE MANAGER
V-wall Tavern
04.2021 - 01.2024
DELI CLERK
Market @ Bigwhite
10.2019 - 05.2020
SERVER
Earls
05.2019 - 10.2019
SERVER
Quattro
10.2018 - 04.2019
ADMIN, PROPERTY MANAGEMENT
Roberts Nambucca Real Estate
01.2018 - 10.2018
LEAD WAITRESS AND KITCHEN HAND
Lom Talay Thai Restaurant
06.2013 - 10.2018
BACHELOR OF NURSING -
Charles Sturt University
YEAR 11 - YEAR 12 -
Nambucca Heads High School
YEAR 7 - 10 -
Bishop Druitt College
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