Summary
Overview
Work History
Education
Skills
Timeline
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Matilda Kennard

Summary

I am a versatile and hardworking professional with a diverse range of experience across cleaning, kitchen assistance, beauty therapy, and receptionist roles. My background has honed my ability to work efficiently in fast-paced environments while maintaining a high standard of customer service and attention to detail. As a kitchen assistant, I developed strong organizational and multitasking skills, while my beauty therapy experience has allowed me to build a deep understanding of client care and treatments. I am also well-versed in handling reception duties, managing appointments, and ensuring smooth front-of-house operations. With a proactive attitude, excellent communication skills, and a commitment to quality, I strive to contribute positively to any team I am a part of.

Overview

8
8
years of professional experience

Work History

Beauty Therapist

Glow Beauty
06.2019 - 12.2024
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.

Cleaner

Clean 365
06.2018 - 05.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Kitchen Assistant

Carden Arms
03.2017 - 03.2018
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Bachelor of Arts - Business Management

The Open University
Milton Keynes, United Kingdom
07-2023

NVQ Level 3 - Beauty Therapy

Coleg Cambria
Wrexham, North Wales
06-2020

NVQ Level 2 - Beauty Therapy

Coleg Cambria
Wrexham, North Wales
06-2019

GCSE - English Language And Literature

Bishop Heber High School
Malpas, England
06-2018

GCSE - ICT

Bishop Heber High School
Malpas, England
06-2018

GCSE - Combined Science

Bishop Heber High School
Malpas, England
06-2018

GCSE - Mathematics

Bishop Heber High School
Malpas, England
06-2018

GCSE - Art And Design

Bishop Heber High School
Malpas, England
06-2018

GCSE - History

Bishop Heber High School
Malpas, England
06-2018

GCSE - Business Studies

Bishop Heber High School
Malpas, England
06-2018

Skills

  • Appointment scheduling
  • Customer service
  • Payment processing
  • Team collaboration
  • Cleaning and sanitization
  • Dishwashing
  • Efficient cleaning
  • Stock rotation
  • Time management
  • Punctual and reliable

Timeline

Beauty Therapist

Glow Beauty
06.2019 - 12.2024

Cleaner

Clean 365
06.2018 - 05.2019

Kitchen Assistant

Carden Arms
03.2017 - 03.2018

Bachelor of Arts - Business Management

The Open University

NVQ Level 3 - Beauty Therapy

Coleg Cambria

NVQ Level 2 - Beauty Therapy

Coleg Cambria

GCSE - English Language And Literature

Bishop Heber High School

GCSE - ICT

Bishop Heber High School

GCSE - Combined Science

Bishop Heber High School

GCSE - Mathematics

Bishop Heber High School

GCSE - Art And Design

Bishop Heber High School

GCSE - History

Bishop Heber High School

GCSE - Business Studies

Bishop Heber High School
Matilda Kennard