Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matilda Kidd

Queenscliff

Summary

Empathetic Learning Support Officer at St Josephs College, skilled in problem-solving and communication. Enhanced classroom focus through effective behaviour management, fostering a positive environment. Demonstrated flexibility and attention to detail in high-pressure settings. Proven ability to collaborate and adapt, ensuring success across diverse roles and industries.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Learning Support Officer

St Josephs College
03.2024 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.

Bartender

Queenscliff Brewhouse
01.2021 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Retail Assistant

Queenscliff Icecream Shop
08.2019 - 08.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Cleaner

Athelstane House
2017 - 2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.

Hospitality

The Original Queenscliff Fish and Chips
2016 - 2018
  • Maintained a welcoming atmosphere at church events through coordinating hospitality efforts such as greeting attendees and providing refreshments.
  • Implemented a proactive approach to anticipating guest needs for an exceptional hospitality experience.
  • Continuously updated knowledge on industry trends, local competitors, and best practices in hospitality services to enhance overall operations efficiency.
  • Participated in staff training programs to enhance skills and knowledge in various areas of hospitality management.

Education

Sacred Heart College
Geelong, VIC
01-2023

Skills

    Problem Solving

    Attention To Detail

    Flexibility

    Teamwork

    Communication

Certification

First Aid & CPR certificates
Working With Children’s Check
Responsible Service of Alcohol
Safe food Handling
Covid-19 infection control
Bronze Medallion Surf
certificate
NDIS Worker Orientation
Module
NDIS Worker Screening Check

Timeline

Learning Support Officer

St Josephs College
03.2024 - Current

Bartender

Queenscliff Brewhouse
01.2021 - 01.2024

Retail Assistant

Queenscliff Icecream Shop
08.2019 - 08.2023

Cleaner

Athelstane House
2017 - 2019

Hospitality

The Original Queenscliff Fish and Chips
2016 - 2018

Sacred Heart College

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Matilda Kidd