Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Matisse McGavin

Rockingham,WA

Summary

Dynamic Front of House Supervisor at Cafe Barco with proven expertise in guest relations and staff supervision. Enhanced customer satisfaction through attentive service and effective training, while ensuring food safety compliance. Skilled in upselling strategies, contributing to increased sales and a motivated team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Supervisor

Cafe Barco
02.2024 - Current
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Barista skills and other food and drink preparation.

Sales Assistant

Malibu Fresh Essentials
01.2020 - 02.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Kolbe Catholic College
Rockingham, WA
12-2022

Skills

  • Workplace safety
  • Hospitality industry
  • Food safety compliance
  • Guest relations
  • RSA
  • Upselling strategies
  • Task delegation
  • Quality control
  • Staff motivation
  • Staff supervision
  • Quality standards
  • Health department inspections

Certification

  • Licensed Hospitality Supervisor- RSA certificate holder

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel
  • Road Trips

Timeline

Front of House Supervisor

Cafe Barco
02.2024 - Current

Sales Assistant

Malibu Fresh Essentials
01.2020 - 02.2024

High School Diploma -

Kolbe Catholic College

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Matisse McGavin