Matisse Meredith
Sydney
Summary
Dynamic Sales Events Coordinator with a proven track record at Helm Bar & Bistro, enhancing client satisfaction through exceptional service and meticulous event execution. Skilled in problem-solving and time management, I effectively liaised with clients and vendors, ensuring seamless operations and creating bespoke experiences for events of up to 600 guests.
Overview
9
9
years of professional experience
Work History
Sales Events Coordinator
Helm Bar & Bistro
04.2022 - Current
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
- Liaising with clients to coordinate all event requirements from start to finish, including billing and negotiating the type and costs of services provided within budget.
- Responding to inquiries concerning services provided and costs for room hire, catering, and related services.
- Meeting with guests to discuss their needs and outline package options.
- Responsible for completing administration and execution of all planned events via Tripleseat.
- Create detailed event run sheets, function sheets, and kitchen sheets and coordinate all aspects of the function/event to ensure flawless execution.
- Undertaking walk-throughs with clients, to show the venue and talk through the event's setup and running.
- Chasing leads and preparing proposals for groups and clients for events across various third-party sites and directly through the website, triple seat, email, phone, and sevenrooms.
- Conducting seamless handovers to the operations team, as well as overseeing the events myself.
- Communicating with chefs, venue staff, and managers to ensure seamless delivery of events.
- Arranging signage, set up, floor plans and bar tab tills for staff on the night.
- Manage event and staff ensuring the highest standard of service.
- Create bespoke food menus for clients based of their budget and needs throughout the whole planning process.
- Work with third-party vendors.
- Organised/planned events for 10pax to 600pax.
- Responsible for all payments and accounts.
- Meet and greet clients at key events and ensure all events are executed effectively.
- Help duty managers with rostering correctly for all events.
Bartender
Helm Bar & Bistro
05.2021 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Front of House Employee
Bivianos
09.2020 - 05.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Documented customer orders and conveyed special requests to kitchen staff.
Events Sales Junior Coordinator
Sway Bar
09.2018 - 02.2019
- Chasing inquiries via booking system, phone, and email.
- Assisting event director with planning and executing events.
- Creating run sheets for the operations team and kitchen.
- Office admin
- Take all phone calls and dispute as needed.
- Social Media advertising for the venue.
- End-of-day sales reports.
- Recaptured revenue by reaching out to old clients.
- Met weekly sales deadlines.
- Booking third-party activates for events.
Team Member
Doughnut Time
07.2017 - 04.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Opened and closed multiple stores across London.
- Ran multiple stores solo.
- Cash declarations.
Au Pair
Family in London
03.2017 - 04.2018
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Kept children's areas neat and clean.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Food and Beverage Attendant
Hilton
11.2016 - 01.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Bartender
Love Nightlife
10.2015 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Team Member
Boost Juice
10.2015 - 01.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Certificare III in Events Management - Events Management
TAFE NSW
NSWSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Creativity and adaptability
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Active listening
- Decision-making
- Revenue generation
- Brand awareness
Timeline
Sales Events Coordinator
Helm Bar & Bistro
04.2022 - Current
Bartender
Helm Bar & Bistro
05.2021 - 04.2022
Front of House Employee
Bivianos
09.2020 - 05.2021
Events Sales Junior Coordinator
Sway Bar
09.2018 - 02.2019
Team Member
Doughnut Time
07.2017 - 04.2018
Au Pair
Family in London
03.2017 - 04.2018
Food and Beverage Attendant
Hilton
11.2016 - 01.2017
Bartender
Love Nightlife
10.2015 - 01.2017
Team Member
Boost Juice
10.2015 - 01.2017
Certificare III in Events Management - Events Management
TAFE NSW
Similar Profiles
Giovanna MuccioGiovanna Muccio
Consultant Chef at ZEPHYR KITCHEN AND BARConsultant Chef at ZEPHYR KITCHEN AND BAR
Simon WhiteSimon White
Duty Manager at Helm Bar And BistroDuty Manager at Helm Bar And Bistro
Dylan SchmittDylan Schmitt
Bartender at The Helm BarBartender at The Helm Bar