Physical fitness and sports
Travel
Technology and innovation
Matt Cowen
cygnet
Summary
Dynamic Technical Senior Lead at Telstra with a proven track record in optimizing IT operations and enhancing team performance. Skilled in problem-solving and fostering collaboration, I successfully led the Tasmanian Government Emergency Services Radio Network project to ISO accreditation, ensuring safety and efficiency while mentoring high-performing teams.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Technical Senior Lead
Telstra
04.2022 - 01.2025
- Effectively lead team across multiple workgroup's providing essential Government and Community IT data and voice networks, including Network Engineering, IT Applications and Helpdesk.
- Worked effectively in fast-paced environments to meet very challenging workloads.
- Lead team through Project build stage of Tasmanian Government Emergency Services Radio Network Operations Centre to Go-Live. Established work processes and governance to ensure future success of team, and successfully achieved ISO accreditation for business quality and security practices.
- Ensured a safe and functional workplace environment was provided for all staff. Successfully managed HR issues within team to ensure staff safety and increase team engagement and productivity
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Team Lead
Telstra
06.2010 - 04.2022
- Promoted a strong company culture through consistent communication of core values and mission statement within daily operations of the technical team.
- Optimized resource allocation by tracking individual workloads across multiple projects concurrently.
- Resolved critical issues in a timely manner by identifying root causes and implementing effective corrective actions.
- As Health and Safety Lead for my workgroup nationally, I promoted a safety first mindset in the team, conducted HSE Representative meetings nationally, coached and mentored others in HSE practices, administration and audits.
- Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
- Developed high-performing technical teams by offering targeted training, coaching, and mentorship opportunities.
Telstra Technician
Telstra
02.1994 - 07.2010
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Coordinated work tasks and Projects and mentored staff members to increase efficiency and quality of work
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Trainee Technician
Telstra
02.1990 - 02.1994
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians and quickly progressed to work autonomously .
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Successfully completed 4 year traineeship with Cert 4 acccreditation
Education
No Degree - Associate Diploma Communications Technician
Telstra
Hobart02-1994
High School Diploma -
St James College
Cygnet12-1986
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Multitasking Abilities
- Decision-making
- Problem resolution
Accomplishments
- Supervised team of 30+staff members.
- Collaborated with team of 60 in the development of Tasmanian Government Radio Network Project.
- Achieved Project success by completing Network testing into operations phase with accuracy and efficiency and established Network Operations Control Centre to manage to quality of the network and product provided to the Customer (Tasmanian Government Police and Emergency Services and Community)
Certification
- Current Police Check
- Working With Vulnerable People Certification
- First Aid Certificate
- Drivers Licence
Awards
Telstra Executive Silver Award 2020
Interests
Timeline
Technical Senior Lead
Telstra
04.2022 - 01.2025
Technical Team Lead
Telstra
06.2010 - 04.2022
Telstra Technician
Telstra
02.1994 - 07.2010
Trainee Technician
Telstra
02.1990 - 02.1994
No Degree - Associate Diploma Communications Technician
Telstra
High School Diploma -
St James College
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