Matt L'Huillier
Cheltenham
Summary
I am a dedicated and results-driven professional with a diverse background that spans both the printing industry and professional sports. In my recent roles in the printing sector, I have honed my skills in customer service, problem-solving, and relationship management while working with a variety of clients and stakeholders. This experience has further developed my ability to manage complex tasks, communicate effectively, and deliver exceptional service in a fast-paced environment.
My background as a professional athlete/coach in Europe has taught me the importance of discipline, teamwork, and adaptability, qualities I now apply to my professional career. In addition to my work in the printing industry, I have also coached young players and served as a development officer, promoting hockey in schools across Victoria. These roles have refined my interpersonal skills, giving me the ability to build strong relationships, motivate others, and work collaboratively towards shared goals.
I am now seeking an opportunity to leverage my global experience and diverse skill set within a dynamic, fast-growing company. With my proven ability to overcome challenges and my relentless determination—shaped by my sports career—I am confident that I can make a meaningful contribution to your organization's success.
Overview
19
19
years of professional experience
Work History
Production Manager/Sales Representative
Activ8 Group
03.2023 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Production Manger/Sales Representative
One Source Print
03.2022 - 03.2023
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Digital & Offset Printer
Allanby Press Printers
01.2015 - 03.2023
- Operation SM52 Press
- Guillotine Operation
- Numbering
- Colour matching PMS
- Trouble shooting and problem solving
- Routine maintenance
- Operating Konica digital presses
- Operating Sharp digital press
- Operating colour dyne label printers & cutters
- Manipulating digital artwork files
- Fiery rip software
- Lamination
- Binding
- Managing service technicians
- Managing stock levels
Digital Printroom Manager
Printforce
01.2014 - 01.2015
- Managing day-to-day operations of Digital Melbourne
- Meeting key targets and goals
- Liaising with customers, managers, and external stakeholders
- Answering customer enquiries
- Troubleshooting and problem solving
- Managing service technicians
- Supporting and motivating staff
- Operation of the digital press
- Operation of finishing equipment
- Managing dispatch
- Managing stock levels
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Hockey Victoria Development Officer
Hockey Victoria
01.2013 - 01.2014
- Increase exposure to hockey for new participates by delivering development programs and activities in schools and communities
- Actively promote hockey in schools and communities
- Deliver development programs and activities in club and in development squads
- Coaching of the emerging talent program
- Engage elite athletes in the promotion of grassroots hockey activities
- Athlete Identification Officer
- Selection of State teams
Professional Hockey Player
Schaerweijde & KZ
01.2012 - 01.2013
New Zealand Hockey Player
New Zealand Hockey
01.2010 - 01.2012
Offset Printer
Blue Star Print Group
01.2006 - 01.2009
- Star Print Group & Printlink, Wellington
- Completed apprenticeship
- Competent in colour matching
- Heidelberg Speedmaster 4 colour 102
- Heidelberg Speedmaster 2 Colour 52
- Heidelberg Speedmaster 8 Colour XL105
- Heidelberg Speedmaster 6 Colour CD74
- Komori 2 Colour
- Perfing
- Perfecting
- Full and spot coating
- UV Coating
- Press maintenance
Education
Bachelor of Science - Psychological Sciences
Swinburne University of Technology
Melbourne, VIC11.2027
National Trade Certificate -
Nation Certificate Of Education
New Zealand2009
References
Avaliable upon request
Timeline
Production Manager/Sales Representative
Activ8 Group
03.2023 - Current
Production Manger/Sales Representative
One Source Print
03.2022 - 03.2023
Digital & Offset Printer
Allanby Press Printers
01.2015 - 03.2023
Digital Printroom Manager
Printforce
01.2014 - 01.2015
Hockey Victoria Development Officer
Hockey Victoria
01.2013 - 01.2014
Professional Hockey Player
Schaerweijde & KZ
01.2012 - 01.2013
New Zealand Hockey Player
New Zealand Hockey
01.2010 - 01.2012
Offset Printer
Blue Star Print Group
01.2006 - 01.2009
Bachelor of Science - Psychological Sciences
Swinburne University of Technology
National Trade Certificate -
Nation Certificate Of Education
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