Matt Roser

• Enhanced customer satisfaction by promptly addressing and resolving service issues.
• Streamlined field operations for improved efficiency and reduced response times.
• Increased team productivity with effective scheduling and resource allocation.
• Managed a team of over 20 technicians, providing support and guidance for professional development.
• Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
• Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Conducted thorough audits to identify areas for improvement in regulatory adherence.
• Enhanced company reputation by ensuring strict compliance with all applicable laws and regulations.
• Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
• Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.

*Overall accountability of the Alfabs Hire Fleet. including 2 continuous miners, 40 Diesels and 400 attachements

*Develop costings for all Hire Fleet workscopes

*Engaging with customers directly on a technical level to ensure utilisation targets are met

*Supervise and/or facilitate the decom process for all Hire Fleet assets

• Provided direct leadership and Supervision to workshop employees including 30 work bays in a high pressure environment to meet required deadlines
• Provide Technical Support for Workshop trades and onsite customers
• Training and mentoring staff in Safe work practices, procedures, compliance and teamwork
• Co-ordination of all aspects of underground mining workshop including all statutory inspections, contractor management, labour requirements
• Maintained high focus on Safety and risk management practices

*Responsible for the Supervision of a large team of Field Service Employees across multiple underground mine sites

*Liaise with Site Co-ordinator's and Engineers to ensure all Servicing and breakdown labour support is to the required standard

*Managing a business unit to achieve budgeted revenue and gross profit margins

*Actively promoted and demonstrated commitment to the company's zero harm plan

*Consistently maintained a high standard of customer service

• Responsible for carrying out pre and post hire inspections in workshops and onsite on Bis' fleet of underground mining equipment.
• Developed a close rapport with OEMs, customers and suppliers
• Equipment inspected includes Sandvik ED10, ED7, ED40, 130-B, Rapid Face Bolter, 37,50,57t Roof Support Trailers , VLI Driftrunner, CAT MH40, SH660, FBL15, CT-50 Roof Support Trailers, AME Mechanical and Hydrostatic Grader, Shearer Carrier (130,100, 85,70 and 56t), Petitio 37 and 50t Mule, plus numerous attachments for these machines
• Arrange parts for urgent onsite breakdowns by liaising with onsite engineers and suppliers to achieve minimum downtime especially for critical path machines during Longwall moves
• Maintained high focus on Safety and risk management practices

• Service and repair all aspects of a underground mine, including Longwall, Development, outbye and surface area's
• Worked flexible hours; night, weekend, and holiday shifts.
• Completion of statutory work orders in a underground coal mine environment

*Workshop and Field Service repair of underground Diesel mining equipment

*Manufacture of new Diesel machinery (Chock carrier, underground drill rigs, grader)

*100% Safety Record

*Excellent attendance record