Matteo Montevecchi
Brisbane,Australia
Summary
-Senior professional skilled in guiding representatives in execution of assigned tasks to deliver maximum satisfaction to customers. Very knowledgeable in customer service. Consistently achieves record-high customer satisfaction ratings.
-Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
-General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Officer
Co.As.It
Brisbane, QLD
02.2020 - Current
- Answered incoming calls promptly and professionally.
- Generated reports on customer inquiries, complaints, and comments for management review.
- Developed and implemented process improvements for handling customer complaints.
- Managed customer inquiries through various channels including phone and email.
Sales Representative
Visco Selected Fine Foods
Brisbane, Australia
10.2018 - 12.2020
- Developed strong relationships with clients through effective communication and support.
- Demonstrated product knowledge to educate customers on fine food selections.
- Developed key customer relationships to increase sales.
- Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience.
General Manager
Gianni’s
Brisbane, Qld
04.2013 - 08.2018
- Formulated policies
- Coordinated business operations
- Monitored and motivated staff
- Managed operational costs
- Ensured good customer service
- Improved administration processes
- Hired and trained employees
Export Sales Representative
Caffe' Del Faro
Montegranaro, Italia
03.2012 - 03.2013
- Maintained relationships with existing clients by providing them with product updates, pricing information, and other relevant details about their order status.
- Participated in trade shows and events to showcase products and engage with potential clients.
- Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience.
Education
Bachelor Degree - Languages for Management and Business
UNIMC -
CIVITANOVA MARCHE, (MC), ITALY01-2011
Skills
- Vendor Relations
- Community engagement
- Event coordination
- Strategic planning
- Customer relationship management
- Staff training
- Team leadership
- Complaint resolution
- Problem solving
- Networking skills
- Effective communication
- Adaptability and flexibility
- Multitasking and organization
- Verbal and written communication
- Staff management
- Product knowledge
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Full Professional
French
Full Professional
"Esercito Italiano"
Caporal maggiore VFP4, Granatieri di Sardegna
January 2006/January 2008
Timeline
Senior Customer Service Officer
Co.As.It
02.2020 - Current
Sales Representative
Visco Selected Fine Foods
10.2018 - 12.2020
General Manager
Gianni’s
04.2013 - 08.2018
Export Sales Representative
Caffe' Del Faro
03.2012 - 03.2013
Bachelor Degree - Languages for Management and Business
UNIMC -
Similar Profiles
Valentina BernardiValentina Bernardi
Italian Language Teacher at Co.As.itItalian Language Teacher at Co.As.it
Valentina BernardiValentina Bernardi
Italian Language Assistant at Co.As.ItItalian Language Assistant at Co.As.It
Michelle SmithMichelle Smith
Case Manager at CO.AS.IT. Community ServicesCase Manager at CO.AS.IT. Community Services
Saeideh SaeidfarSaeideh Saeidfar
Manager at Commonry, BrandBank Group, Myer CarindaleManager at Commonry, BrandBank Group, Myer Carindale
Adrian SanzogniAdrian Sanzogni
Hospitality at Stamford Plaza BrisbaneHospitality at Stamford Plaza Brisbane