Summary
Overview
Work History
Education
Skills
Djing
Timeline
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Matteo Rosucci

Melbourne,VIC

Summary

Proven track record in enhancing customer loyalty and streamlining front-end operations, demonstrated during tenure at Izakaya Ibiza. Expert in organization and time management, I excel in fast-paced environments, significantly improving client satisfaction. Skilled in telephone communication and data entry, my approach boosts efficiency and fosters positive guest experiences.

Overview

8
8
years of professional experience

Work History

Receptionist

Izakaya Ibiza
04.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Head Waiter

Seven.i
02.2019 - 01.2024
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Waiter

Brus Italian Bistrot & Wine Bar
04.2017 - 01.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Bachelor of Science - Foreign Languages

University of Turin
Torino
02.2018

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry

Djing

I'm building my own career position over the world of music through music production and event management.

Timeline

Receptionist

Izakaya Ibiza
04.2022 - 10.2024

Head Waiter

Seven.i
02.2019 - 01.2024

Waiter

Brus Italian Bistrot & Wine Bar
04.2017 - 01.2018

Bachelor of Science - Foreign Languages

University of Turin

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Matteo Rosucci