Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Bezear

Mitchelton,Queensland

Summary

Experienced Travel and Training professional with a strong background in the oil and gas industry. Highly organized and safety-conscious, known for exceptional leadership, sales, customer service, and mediation skills. Adaptable to fast-paced environments, committed to operational excellence, and eager to contribute expertise. Holding a degree in Communications, I have achieved awards like Top Seller for Air New Zealand and Top Novice for Flight Centre Webchat. I diversified my skill set through contract work in various sectors, including Government, Logistics, and Education in response to the global pandemic.

Overview

8
8
years of professional experience

Work History

Travel & Training Administrator

Verbrec Ltd.
10.2022 - Current
  • Ensuring training compliance of operators with company policies and external regulations and guidelines (Specifically Safer Together minimum standards).
  • Working with internal and external stakeholders to deliver a Cert III in Gas Supply Operations program for pipeline operators along with ad hoc apprenticeships.
  • Onboarding new staff, booking external training, issuing site inductions & ensuring training records are maintained accurately and securely
  • Planning and arranging project mobilisations including travel logistics, ensuring timely, safe and cost-effective mobilisations with a record of 0 reportable incidents and 0 missed mobilisations.
  • Monitoring and managing travel budgets, processing expense reports, and ensuring compliance with company policies.
  • Intermediate Excel and Advanced PowerPoint Courses undertaken

Customer Support Officer

QLD Shared Services
10.2021 - 10.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended solutions to customers Payroll, HR, Recruitment and IT issues, thoroughly explaining details.
  • Worked towards specific KPI's around Adherence, Quality and Record Keeping.
  • Assisted with training and coaching new employees including providing live feedback.
  • Member of 'New Ways of Working' project group for introducing desk sharing initiative.

Contact Centre Temp

Various
05.2020 - 10.2021
  • TAFE QLD, processing admissions in line with government regulations.
  • Utilising knowledge of available subsidy/concession programs to establish personal opportunity for students.
  • DHL, tracking and tracing shipments through complex network while fielding over 100 calls/day.
  • High volume contact centre with emphasis on quality.
  • Cross-trained to work on global enquiries & Key Account enquiries

Assistant Team Leader

Flight Centre
05.2016 - 04.2021
  • Managed team to reach sales targets, achieving improvement and performance commendations.
  • Deliver training covering destination knowledge, systems proficiency, sales techniques and effective goal setting.
  • Directly responsible for weekly coaching of junior consultants and competency checklist.
  • Point of call for emergency escalation and problem solving.

Education

Bachelor of Arts - Communications And Politics

University of The Sunshine Coast
Sunshine Coast
2015

Certificate III/IV - Tourism And Travel Management

Flight Centre Business School
Brisbane
06.2017

Skills

  • Time management
  • Fast learner
  • Safety conscious
  • Attention to detail
  • Problem-solving
  • Excellent verbal and written communication
  • Team collaboration
  • Record and report preparation
  • Adaptability
  • Appetite for continuous learning

Timeline

Travel & Training Administrator

Verbrec Ltd.
10.2022 - Current

Customer Support Officer

QLD Shared Services
10.2021 - 10.2022

Contact Centre Temp

Various
05.2020 - 10.2021

Assistant Team Leader

Flight Centre
05.2016 - 04.2021

Bachelor of Arts - Communications And Politics

University of The Sunshine Coast

Certificate III/IV - Tourism And Travel Management

Flight Centre Business School

Similar Profiles

CREATE PROFILE
Matthew Bezear