MATTHEW BIDNER
West Coraki,NSW
Summary
Results-driven Restaurant General Manager with expertise in operational efficiency and team collaboration. Proven ability to implement processes that enhance customer service and drive revenue growth.
Dynamic professional with extensive experience in restaurant management and operational oversight. Skilled in strategic planning and team development, consistently achieving high service standards while optimizing supply chain efficiency to boost profitability.
Overview
26
26
years of professional experience
Work History
Restaurant General Manager
Lismore Pie Company
11.2024 - Current
- Oversaw daily restaurant operations ensuring efficient workflow and high service standards.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Implemented inventory control processes reducing waste and optimizing supply chain efficiency.
- Developed marketing strategies increasing customer engagement and driving revenue growth.
- Ensured compliance with health and safety regulations promoting a safe dining environment.
- Led regular team meetings fostering communication and collaboration among staff members.
- Analyzed sales data to identify trends, inform menu development, and improve profitability.
Tilt Tray Driver/Owner/Operator Truck Driver
Cheepa Towing & Salvage
01.2000 - 06.2024
- Operated tow trucks and salvage vehicles to recover stranded or damaged automobiles.
- Ensured compliance with safety regulations during towing operations and vehicle handling.
- Conducted routine inspections and maintenance checks on towing equipment for optimal performance.
- Coordinated with dispatch to efficiently manage service requests and route assignments.
- Assisted customers in understanding towing procedures and company policies during service calls.
- Improved response times by optimizing routes based on traffic patterns and road conditions.
- Developed training materials for new hires to enhance operational knowledge and efficiency.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Plant Operator
Pro Crush PTY LTD
07.2019 - 08.2020
- Operated and monitored crushing and screening equipment to ensure optimal performance.
- Conducted routine maintenance and inspections to enhance equipment reliability.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Implemented safety protocols to maintain compliance with industry standards and regulations.
- Trained new operators on equipment usage and safety procedures, fostering a culture of safety awareness.
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
Education
High School Diploma -
Richmond River High School
North Lismore, NSW11-1989
Languages
English
Elementary
Timeline
Restaurant General Manager
Lismore Pie Company
11.2024 - Current
Plant Operator
Pro Crush PTY LTD
07.2019 - 08.2020
Tilt Tray Driver/Owner/Operator Truck Driver
Cheepa Towing & Salvage
01.2000 - 06.2024
High School Diploma -
Richmond River High School