Matthew Bryant
Redland Bay,QLD
Summary
Accomplished Senior Case Manager at Logan City Community Corrections, demonstrating unparalleled professionalism and integrity. Expert in leveraging advanced MS Office skills and cross-cultural sensitivity to streamline offender rehabilitation processes. Achieved significant improvements in case management efficiency and offender support, embodying innovation and accountability.
Professional with expertise in case management, prepared to deliver impactful results. Skilled in conflict resolution, risk assessment, and client advocacy. Strong focus on team collaboration and achieving tangible outcomes, adapting seamlessly to changing needs. Reliable and driven, with keen ability to manage complex cases and support clients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Logan City Community Corrections
09.2022 - Current
- Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance
- Ensure supervision of community-based order conditions in accordance with legislation and operating practice guidelines with acutely high-risk offenders
- Efficient and effective time management and daily priority realignment supported by advanced computer skills, especially proficiency in MS Word, MS Excel and MS PowerPoint
- Undertake direct interaction with offenders regarding the resolution of issues pertaining to reporting requirements and their ability to comply with order conditions
- Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities
- Demonstrate skills in report writing and case noting to a professional standard expected for the audience of both internal and external stakeholders
- Management external portfolios for relevant stakeholders to streamline access to programs for offenders, including drug programs and drug rehabilitation clinics
- Prosecute breaches of community corrections orders in the Magistrates Court with succinct and comprehensive responses to supervision
- Monitor and manage high risk offenders on electronic monitoring within the Human Rights Act and practicing guidelines
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Case manager
Logan City Community Corrections
04.2022 - 09.2022
- Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance
- Ensure supervision of community-based order conditions in accordance with legislation and operating practice guidelines
- Efficient and effective time management and daily priority realignment supported by advanced computer skills, especially proficiency in MS Word, MS Excel and MS PowerPoint
- Undertake direct interaction with offenders regarding the resolution of issues pertaining to reporting requirements and their ability to comply with order conditions
- Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities
- Demonstrate skills in report writing and case noting to a professional standard expected for the audience of both internal and external stakeholders
Pharmacy ASSISTANT & Lotto Sales
Russell Island Pharmacy
12.2017 - 01.2022
- Interacting with regular community members that rely on the pharmacy for their health care needs and optimizing their experience by getting to know them personally and their needs to increase satisfaction and decrease wait times
- Navigation of API and supply chain systems to efficiently maintain store medications supply to assist pharmacists in inventory management, including the removal of expired stock and resupplying of short supply stock to prevent being out of stock of crucial medications
- Receiving prescriptions and communicating any customer concerns with the pharmacists about medications
- Selling lotto tickets and scratchies to customers
- Ensuring that all customers are safe and in their use of gambling products and identifying at risk spenders to ensure that select individuals are aware of the risks and gambling and gambling addiction
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
BACHELOR OF CRIMINOLOGY - criminal justice
Griffith university
10.2021
Bachelor of Psychological Science -
Griffith university
10.2021
HLTAID003: Provide first aid -
06.2021
HLTAID002: Provide basic emergency life support -
06.2021
HLTAID001: Provide cardiopulmonary resuscitation -
06.2021
Level 1 Defensive driving certificate -
rACQ MCE Mt cotton
02.2021
Golden Casket’s TAPS program -
01.2018
Queensland certificate of education -
Kimberley College
11.2017
Skills
- Professionalism
- Integrity
- Accountability
- Innovation
- Cultural Competence
- Advocacy
- Community Resources
- Cross-cultural sensitivity
Certification
Peoples Matter: Leadership training
Peoples Matter: Recruitment and selection
Timeline
Senior Case Manager
Logan City Community Corrections
09.2022 - Current
Case manager
Logan City Community Corrections
04.2022 - 09.2022
Pharmacy ASSISTANT & Lotto Sales
Russell Island Pharmacy
12.2017 - 01.2022
Bachelor of Psychological Science -
Griffith university
HLTAID003: Provide first aid -
HLTAID002: Provide basic emergency life support -
HLTAID001: Provide cardiopulmonary resuscitation -
Level 1 Defensive driving certificate -
rACQ MCE Mt cotton
Golden Casket’s TAPS program -
Queensland certificate of education -
Kimberley College
BACHELOR OF CRIMINOLOGY - criminal justice
Griffith university
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