Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Chmait

01/05/2001 | 14 Rodeo Court, Endeavour Hills,Victoria

Summary

I am a dynamic passionate individual with a varied set of skills attained from the different industries that I have been exposed to. I accommodate well to new situations and am willing to learn the required tasks to complete the job up to the expectations. Fully dedicated and committed to what i do and do it with ambition and purpose. Capable of supervising and managing others. I wish to pursue my career within the Bank and Finance industry. My experience matched with my positive work ethic and my drive to learn and grow whilst overcoming allocated KPI's. I wish to be part of a supportive team where I can utilize and further develop my skills for the betterment of the company and for my professional/personal growth.

Overview

7
7
years of professional experience

Work History

Personal Banker - Relief

Bendigo Bank
Pakenham, VIC
10.2023 - Current
  • Ability to move between different branches and adapt to change.
  • Conducted account openings and closings for clients whilst building relationships with customers. Customer acquisition and retention strategies.
  • Processed loan applications according to established guidelines.
  • Generating Loan approval and deposits, ensuring quality of lending and credit management within delegated authority.
  • Complying with all banking policies and procedures as well as credit guidelines.
  • Followed operational standards, promoting security, risk management and compliance.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Supporting a culture that embeds consideration of risk and compliance in all decision making in line with the National Credit Code and Bank Code of Practice.

Customer Advisor / Home Lending Specialist

Bendigo Bank
Pakenham, Vic
12.2023 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Responded to customer inquiries via phone, email, and in-person.
  • Reconciled cash register receipts at the end of each shift.
  • Attended training sessions to stay up-to-date on new products and services.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Reviewed and processed loan applications to determine eligibility.
  • Monitored daily activities of the loan processing team to ensure compliance with guidelines.
  • Lending Portals / DocuSign Applications / Pricing Discretion Requests / Valuations / Diary Notes.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Complying with all Bank Policies and Procedures. Adhered to the National Credit Code and Banking Code of Practice.

Customer Care Representative

Bank Of Queensland
Melbourne, VIC
09.2022 - Current
  • Induction Training Procedure / GROW Modules
  • Researched resolutions, contacted necessary departments and responded to customer by phone, emails, mail or fax as follow-up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Pizza Cafe and Restaurant (Manager)

Monta Verde
Carrum Downs, Victoria
02.2017 - Current
  • Managing a fast paced successful restaurant by creating a positive and collaborative environment focusing on teamwork
  • Providing customer centered care by problem solving customer complaints to ensure customer satisfaction
  • Organizing Rosters
  • Handling the till and balancing profits for end of day functions
  • Maintaining counter/registers/front restaurant area
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Responsible for stock maintenance and merchandising display.
  • Kept stations stocked and ready for use to maximize productivity with food preparation stations and regularly replenished supplies.

Retail Sales Associate

Sunglass Hut
Knox City, Victoria
05.2019 - 02.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system and processed sales and returns.
  • Worked towards individual KPI's as well as the stores targets as a team, sales driven. Also adhere to customers needs.

Laborer

Aussierenos
Melbourne, Victoria
04.2017 - 10.2018
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.

Retail Associate

Kmart
Endeavour Hills, Victoria
01.2017 - 01.2018
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Helped boost customer satisfaction and retention.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Followed loss prevention strategies, minimizing theft.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

Education

Victorian Certified Education -

Gleneagles Secondary College
Endeavour Hills, Victoria
12.2019

Diploma - Finance & Mortgage Broking

Entry Education
Victoria
04.2023

Certificate IV

Real Estate Practice
Victoria

Cert III & IV Fitness PT

Australian Institute of Fitness
Victoria

Cert III & IV in Integrated Technologies

Hallam Secondary College
Hallam, Victoria
12.2019

Skills

  • Order Taking and Processing
  • Ability to work individually or in a group
  • Excellent Communication Skills
  • Flexible and eager to learn
  • Attention to Detail and hard working
  • Teamwork, Collaboration & Time management
  • Money Handling / Accuracy
  • Merchandising Knowledge
  • Reliable and consistent
  • Ability to email & call clients constantly
  • Loyal and trustworthy
  • Drivers License
  • RSA License
  • White Card
  • Work with Children's Check
  • First Aid Certificate
  • FSRA Tier 2 Accreditation
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Strength and conditioning
  • Youth athletic training
  • Goal setting and planning

References

  • Manager, Sunglass Hut.

Rakan Ghazal

Tel: 0413486526

  • Manager, Monta Verde.

Jasmine Abdulhak

Tel: 0432123415

Timeline

Customer Advisor / Home Lending Specialist

Bendigo Bank
12.2023 - Current

Personal Banker - Relief

Bendigo Bank
10.2023 - Current

Customer Care Representative

Bank Of Queensland
09.2022 - Current

Retail Sales Associate

Sunglass Hut
05.2019 - 02.2022

Laborer

Aussierenos
04.2017 - 10.2018

Pizza Cafe and Restaurant (Manager)

Monta Verde
02.2017 - Current

Retail Associate

Kmart
01.2017 - 01.2018

Victorian Certified Education -

Gleneagles Secondary College

Diploma - Finance & Mortgage Broking

Entry Education

Certificate IV

Real Estate Practice

Cert III & IV Fitness PT

Australian Institute of Fitness

Cert III & IV in Integrated Technologies

Hallam Secondary College

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Matthew Chmait