Matthew Garrett
Footscray
Summary
Experienced Duty Manager with over 10 years in hospitality, specializing in team leadership and customer satisfaction. Enhanced operational efficiency and optimized inventory management, with expertise in gaming and bar operations. Committed to fostering collaboration and delivering high-quality service through innovative problem-solving and staff development.
Overview
11
11
years of professional experience
Work History
Duty Manager
Dick Whittington Tavern
St Kilda
07.2025 - 03.2026
- Supervised daily operations, enhancing service delivery quality.
- Trained staff on customer service and operational procedures, improving team effectiveness.
- Managed inventory levels and ordered supplies to maintain operational readiness.
Duty Manager
Richmond Republic
Richmond
09.2024 - 06.2025
Gaming Supervisor
Golden Nugget Hotel
Melbourne
11.2023 - 08.2024
Bar Manager
Point Samson Tavern
Point Samson
04.2021 - 11.2021
- Managed night shift operations, ensuring smooth workflows and promptly resolving conflicts to maintain service quality.
- Reconciled tills accurately, maintaining financial integrity and reducing discrepancies.
- Trained staff on best practices, fostering collaboration and ensuring consistent service standards.
- Managed night shift gaming operations, ensuring smooth gameplay and customer satisfaction.
- Improved stock control accuracy, reducing discrepancies and enhancing inventory management.
- Collaborated with team to maintain gaming equipment, ensuring optimal performance and safety.
- Resolved player issues promptly, enhancing guest experience and loyalty.
- Streamlined operational processes, leading to improved service delivery and enhanced customer retention.
- Optimized inventory processes, reducing waste and improving cost efficiency.
- Developed effective staff schedules, enhancing team productivity and service quality.
- Implemented streamlined ordering systems, achieving consistent stock availability.
- Enhanced customer satisfaction through attentive service and team collaboration.
- Implemented efficient stock control systems, leading to measurable improvements in sales.
- Trained staff on best practices in stock management, enhancing team productivity.
- Resolved stock discrepancies promptly, maintaining accurate records.
- Collaborated with suppliers to secure timely deliveries and maintain quality standards.
- Managed daily operations of bar, gaming, and restaurant, enhancing customer satisfaction.
- Implemented efficient processes, leading to increased customer retention and revenue growth.
- Trained and led a team, fostering a collaborative environment and ensuring high service standards.
- Resolved operational challenges swiftly, maintaining seamless service and guest satisfaction.
- Optimized resource allocation, achieving measurable improvements in operational efficiency.
Bottleshop Manager
Albatross Bay Resort
Weipa
01.2020 - 03.2021
Duty Manager
Casuarina All Sports Club
Darwin
01.2018 - 09.2019
- Managed night shift gaming operations, ensuring smooth gameplay and customer satisfaction.
- Reconciled tills, ensuring financial integrity and minimizing discrepancies.
- Trained staff, improving team performance and promoting collaboration.
- Reconciled tills accurately, maintaining financial integrity and reducing discrepancies.
- Trained staff, enhancing team performance and fostering a collaborative work environment.
- Improved stock control accuracy, reducing discrepancies and enhancing inventory management.
- Collaborated with team to maintain gaming equipment, ensuring optimal performance and safety.
- Implemented efficient processes, resulting in measurable improvements in operations.
Gaming Supervisor
Seagulls Nest Hotel
Newport
07.2015 - 01.2018
- Oversaw gaming operations to ensure compliance with regulations and enhance guest satisfaction.
- Monitored gaming floor, resolving conflicts promptly.
- Trained staff, boosting team efficiency and service quality.
- Monitored gaming floor and resolved conflicts to maintain a positive guest experience.
- Analyzed performance metrics to improve operational outcomes.
Education
Certificate II -
Hospitality Operations
Skills
- Hospitality Management
- Customer Service
- Bar Management
- Gaming Operations
- TAB Operations
- Team Leadership
- Bottleshop Management
- Liquor Licensing
References
- Kylie Gillel, 0421 185 377, Richmond Republic, Richmond Victoria
- Rhett Macher, 0428 832 372, Claremont Hotel Western Australia
- Russell Reid, (08) 89206900, Casuarina All Sports Club Darwin
- Dion Regan, 0409 881 035, Point Samson Tavern Western Australia
- Luke Paterson, 0418 829 983, Dick Whittington Tavern St Kilda
Timeline
Duty Manager
Dick Whittington Tavern
07.2025 - 03.2026
Duty Manager
Richmond Republic
09.2024 - 06.2025
Gaming Supervisor
Golden Nugget Hotel
11.2023 - 08.2024
Bar Manager
Point Samson Tavern
04.2021 - 11.2021
Bottleshop Manager
Albatross Bay Resort
01.2020 - 03.2021
Duty Manager
Casuarina All Sports Club
01.2018 - 09.2019
Gaming Supervisor
Seagulls Nest Hotel
07.2015 - 01.2018
Certificate II -
Hospitality Operations