Matthew Jacob
Chadstone,Victoria
Summary
Driven student leveraging studies in Banking and Finance seeks real-world experience. Offers strong interpersonal and task prioritization skills. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in real-world fields.
Overview
3
3
years of professional experience
Work History
Business Development Centre Sales Consultant
Mercedes-Benz
10.2022 - 11.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed and maintained courteous and effective working relationships.
Junior Consultant
Impetus Consulting Group
06.2023 - 11.2023
- Enhanced client satisfaction by delivering tailored consulting services and strategic recommendations.
- Streamlined project management processes for increased efficiency and timely completion of projects.
- Conducted thorough market research to identify growth opportunities and drive business development initiatives.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Presented findings and recommendations to stakeholders, fostering strong relationships and securing repeat business.
- Assisted in the design of innovative solutions, resulting in increased revenue generation for clients.
- Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
- Evaluated industry trends and competitor activities to inform strategic planning and position clients for success.
Home Loan Consultant
Compare Club
01.2022 - 10.2022
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled over 100 calls per day to address customer inquiries and concerns.
Sales Consultant
Dodo
03.2021 - 11.2021
- Cold called and conducted face-to-face sales calls with general public in assigned sales territory.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Audio Technician
Clayton Church Of Christ
02.2021 - Current
- Enhanced sound quality by expertly calibrating audio equipment for live events and studio recordings.
- Reduced setup time for live performances by efficiently organizing and assembling audio gear.
- Increased event satisfaction by providing exceptional on-site technical support for clients during performances.
- Collaborated with production teams to ensure seamless integration of audio elements in multimedia projects.
- Improved troubleshooting processes, identifying and resolving audio issues quickly to minimize downtime during events.
- Self taught and became skilled at using Logic Pro X.
Youth Leader
Citylife Church
07.2022 - Current
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Assisted in designing youth programs to foster personal growth and leadership development.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Mentored young individuals, emphasizing the importance of goal-setting and self-improvement.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
Education
Bachelors of Banking And Finance -
Monash University
Victoria 11.2024
High School Diploma -
Melbourne High School
Victoria12.2020
High School Diploma -
Salesian High School
Victoria12.2015
Skills
- Product and service knowledge
- Time management
- Needs Assessment
- Sales and marketing
- Customer Relations
- Interpersonal communication skills
Timeline
Junior Consultant
Impetus Consulting Group
06.2023 - 11.2023
Business Development Centre Sales Consultant
Mercedes-Benz
10.2022 - 11.2023
Youth Leader
Citylife Church
07.2022 - Current
Home Loan Consultant
Compare Club
01.2022 - 10.2022
Sales Consultant
Dodo
03.2021 - 11.2021
Audio Technician
Clayton Church Of Christ
02.2021 - Current
Bachelors of Banking And Finance -
Monash University
High School Diploma -
Melbourne High School
High School Diploma -
Salesian High School
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