Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Louden

Swan Reach,VIC

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

My passion is for the outdoors, and everything to do with the outdoor environment and organizations. I'm involved with local fishing clubs, including Wy Yung Angling Club and Nicholson Angling Club, and I also help out with other angling clubs, including Lakes Entrance, Paynesville, Dargo, and RSL Bairnsdale. Through BCF, I have also helped out with local scout groups, local fundraisers, and fishing competitions in the local area. The main fishing competition we have supported has been Reel It In.

Overview

24
24
years of professional experience

Work History

Store Manager

Super Retail Group (BCF)
Bairnsdale, Vic
12.2015 - Current
  • Managed daily store operations and team scheduling to ensure efficient service.
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Oversaw inventory management processes, including stock replenishment and organization.
  • Implemented promotional displays to enhance product visibility and customer engagement.
  • Maintained compliance with safety standards and company policies throughout the store.
  • Conducted regular team meetings to communicate goals, updates, and performance expectations.

Surveyor Assistant

AAM
Hawthorn, Vic
03.2012 - 01.2015
  • Assisted in conducting land surveys using GPS and traditional surveying equipment.
  • Prepared site plans and survey reports for client presentations and project documentation.
  • Organized field equipment and maintained inventory for efficient surveying operations.

Team Leader

Bunnings
Croydon, Vic
02.2001 - 12.2011
  • Led the team in trade and hardware department store presentation, and inventory management.
  • Coordinated daily workflow to ensure efficient customer service delivery.
  • Supervised stock replenishment and merchandise displays in the store.

Education

Bachelor of Science - Geomatics

RMIT University
Melbourne, VIC
11-2011

Skills

  • Inventory management
  • Visual merchandising
  • Sales forecasting
  • Customer service
  • Team building
  • Employee training

Timeline

Store Manager

Super Retail Group (BCF)
12.2015 - Current

Surveyor Assistant

AAM
03.2012 - 01.2015

Team Leader

Bunnings
02.2001 - 12.2011

Bachelor of Science - Geomatics

RMIT University
Matthew Louden