Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matty Murphy

Brisbane,QLD

Summary

Accomplished in both customer service and technical roles, I excel in environments requiring patience, empathy, and strong problem-solving skills. At Vitale Appliance Repairs, I increased repeat business through exceptional service and mentorship. Regarding Bunnings, I have grown my skills in relation to merchandise display and team leadership, I consistently enhance operational efficiency and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Retail Worker

Bunnings
03.2023 - Current
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Very efficient with solo work - stocking shelves, unloading stock etc.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Appliance Repair Technician Work Experience

Vitale Appliance Repairs
01.2023 - 12.2023
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.

Apprentice Plumber

JN Plumbing and Gas
02.2022 - 10.2022
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.

Fast Food Worker

McDonald’s
10.2020 - 03.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

Year 12 Graduate -

St. Patrick's College
Shorncliffe, QLD
11.2023

Skills

  • Patience and Empathy
  • Store Cleaning
  • Shipment Receiving
  • Merchandise Display
  • Friendly and Helpful
  • Team Leadership

Timeline

Retail Worker

Bunnings
03.2023 - Current

Appliance Repair Technician Work Experience

Vitale Appliance Repairs
01.2023 - 12.2023

Apprentice Plumber

JN Plumbing and Gas
02.2022 - 10.2022

Fast Food Worker

McDonald’s
10.2020 - 03.2021

Year 12 Graduate -

St. Patrick's College

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Matty Murphy