Matthew Myers
North Parramatta
Summary
Dedicated and results-driven Investigator with a strong focus on reducing consumer detriment through the thorough investigation of offences and regulatory breaches. A proven leader and mentor, I am passionate about supporting colleagues, management, consumers, and industry stakeholders in navigating complex investigations involving misconduct within consumer-facing industries. I bring a collaborative, ethical, and solutions-oriented approach to every matter I undertake.
Overview
31
31
years of professional experience
Work History
Principal Investigator
NSW Fair Trading
12.2024 - Current
- Lead and mentor junior investigators, fostering professional growth and enhancing team capabilities
- Present investigations and advice to senior management, influencing strategic direction and resource allocation decisions
- Investigate reactive and proactive complaints
- Participate in public education and awareness forums
- Represent the department in stakeholder engagement
- Assist policy development and regulatory frameworks
- Coordinated multidisciplinary teams to ensure effective project execution and stakeholder engagement
- Analyse market trends and consumer feedback to guide decision-making processes and enforcement actions
Principal Inspector
NSW Fair Trading
12.2018 - 04.2024
- Undertake regulatory compliance initiatives in 5 major industries.
- Lead and mentor my team, including junior staff.
- Investigate reactive and proactive complaints.
- Annually planned over 20 operational plans annually, ensuring key strategic elements are maintained.
- Developed and introduced vital new internal resources to streamline productivity.
Manager
NSW Fair Trading
03.2013 - 12.2018
- Managed over 15 technical experts and investigators relating to electrical and gas safety.
- Oversaw complicated and politically sensitive investigations and inspections.
- Implemented changes in consumer safety achievements and legislation including a new combined Act of legislation.
- Oversight of NSW's largest electrical safety recall and numerous others.
- Assisted with the creation of NSW's regulatory implementation of smart meters in NSW.
Senior Investigator
NSW Fair Trading
08.2012 - 03.2013
- Undertook compliance enforcement and investigations into non-compliant electrical installations and appliances.
- Managed numerous reactive and proactive investigations.
- Mentored junior staff.
Investigator
NSW Fair Trading
07.2007 - 08.2012
- Investigated tradesperson operating in the residential building industry and undertook proactive compliance programs.
- Maintaining large case load of minor and major investigations.
- Performed in a high functioning team.
- Successful prosecution of a builder for large scale fraud offences.
- Maintained a high level of measurable compliance outcomes.
- Boosted productivity by training and guiding several other employees.
Inspector
Animal Welfare League
04.2006 - 07.2007
- Investigating reactive animal cruelty complaints.
- Successful prosecuting matters of animal cruelty matters.
- Working autonomously in a highly sensitive environment.
- Mentored a small team of colleagues in investigative techniques.
Constable of Police
NSW Police
02.1995 - 04.2006
- Undertook the role of a police officer in various functions, delivering a professional service and ensuring a safer community.
- Investigating various complaints covering a diversity of offences, gathering evidence, statement taking and interviewing persons of interest.
- Completion of briefs of evidence and prosecuting matters.
- Preparing detailed reports for many levels of the judicial system and Coroner.
- Awarded various LAC citations for excellence.
- Award Commissioner's Commendation for Bravery.
Education
Internal - Leadership
Elevate - Leadership Development Program
02-2026
Certificate IV - Govt Investigations
Aust Centre For Environmental Compliance
Parramatta, NSW01.2009
Diploma - Policing Practices
Charles Sturt University
Goulburn, NSW01.1997
High School Diploma - undefined
Bass High School
Bass Hill, NSW01.1994
Skills
- Problem-solving
- Customer Service
- Driven
- Interdisciplinary knowledge
- Detailed report writing
- Ethical and honest
- Continuous improvement
- Interviewing witnesses
- Defensive tactics
- Evidence processing
- Interrogation skills
- Witness interviews
Timeline
Principal Investigator
NSW Fair Trading
12.2024 - Current
Principal Inspector
NSW Fair Trading
12.2018 - 04.2024
Manager
NSW Fair Trading
03.2013 - 12.2018
Senior Investigator
NSW Fair Trading
08.2012 - 03.2013
Investigator
NSW Fair Trading
07.2007 - 08.2012
Inspector
Animal Welfare League
04.2006 - 07.2007
Constable of Police
NSW Police
02.1995 - 04.2006
Certificate IV - Govt Investigations
Aust Centre For Environmental Compliance
Diploma - Policing Practices
Charles Sturt University
High School Diploma - undefined
Bass High School
Internal - Leadership
Elevate - Leadership Development Program
Commissioner's Commendation for Bravery
NSW Police
For bravery demonstrated through the execution and arrest of an armed person