Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Matthew Oates

Officer,VIC

Summary

Motivated individual with experience in customer service and early child hood education. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Childcare Educator

Little Joey's Early Learning Centre
12.2023 - Current
  • Ensuring a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Managing daily routines including meal preparation, naptime, and activity setup.
  • Assisting in development of individual care plans, addressing each child's unique needs and preferences.
  • Building strong relationships with parents by providing regular progress updates and addressing concerns.

Crew Trainer

McDonald's
05.2016 - 12.2023
  • Enhancing crew performance by implementing effective training strategies.
  • Coaching and providing guidance to crew members.
  • Responsible for delivering the highest standards of quality, service, and cleanliness.
  • Contributing towards achieving goals and targets.
  • Assisting customers in a friendly and accurate manner.

Education

Year 11-12 VCAL -

Holmesglen
Glen Waverley, VIC
11.2019

High School -

Wheelers Hill Secondary College
Wheelers Hill, VIC
06.2018

Skills

  • Responsible
  • Trustworthy
  • Punctual
  • Patient
  • Respectful
  • Good Customer Skills

Certification

  • Certificate III in retail operations
  • Responsible Service of Alcohol (RSA)
  • Victorian Certificate Of Applied Learning (Senior)
  • First Aid HLTAID012
  • Working Towards Certificate III in early childhood education

References

  • Tania Pateman

 Room Leader at Little Joeys Early Learning Center, 0402 126 865.

  • Taylah Cunningham

 McDonalds RTO Trainer & Assessor, 0481 310 305.

Timeline

Childcare Educator

Little Joey's Early Learning Centre
12.2023 - Current

Crew Trainer

McDonald's
05.2016 - 12.2023

Year 11-12 VCAL -

Holmesglen

High School -

Wheelers Hill Secondary College
  • Certificate III in retail operations
  • Responsible Service of Alcohol (RSA)
  • Victorian Certificate Of Applied Learning (Senior)
  • First Aid HLTAID012
  • Working Towards Certificate III in early childhood education
Matthew Oates