Matthew Price

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service technicians, maintaining a high level of organization and productivity.
• Monitored team's performance and gave feedback when necessary.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.

Managed all VRF project commissioning of all Mitsubishi Electrci

equipment throughout NSW

• Managed a team of 3 internal commissioning techs and various externalcontractors to meet all commissioning requirements.
• Coordinated site inspections of project works to ensure Mitsubishi

installations requirements were met

• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Maintained a commissioning register for all projects to ensure all budgets were met.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.

• Managed the delivery of Cooler Classrooms Program resulting in
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• compliance with Health & Safety legislation
• Managed a team of 10 technicians, overseeing ,design,installation and
• commissioning of all HVAC systems in NSW schools
• Conducted regular HVAC PPMs and Essential Services across NSW TAFE
• sites
• Ensured that all health and safety procedures were adhered to, resulting in zero accidents
• Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
• Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
• Collaborated with project managers to ensure timely completion of large-scale HVAC installations.

• Managed a team of 30 technicians of various trades for a state based contract.
• Conducted regular inspections of over approx 200 sites throughout NSW and reported any issues as required.
• Ensured all Health and Safety procedures were adhered to, resulting in zero accidents
• Helped out with fill in building manager role for Transgrid headoffice in Sydney CBD on many occasions
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Oversaw quality control measures, maintaining high standards for all project outputs.