Matthew Serpell
Melbourne,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electricity Regulation and Compliance Manager
Jemena
04.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science - Accounting And Business Computing
Swinburne University of Technology
Melbourne, VIC02.1995
Skills
- Staff Development
- Business Administration
- Policy Implementation
- Strategic Planning
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Timeline
Electricity Regulation and Compliance Manager
Jemena
04.2021 - Current
Bachelor of Science - Accounting And Business Computing
Swinburne University of Technology
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
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