Matthew Shawyer

• As an experienced manager and employee, I assisted in the opening of the new store for the licensee at Helensvale South.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

In addition to previously mentioned descriptors, during this time I utilised my experience as the Product Quality Assistant Department Manager to:

• Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improve customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintain workplace safety by enforcing strict adherence to company policies and industry regulations.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

• Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
• Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
• Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
• Maintained a high driver rating through excellent communication and navigational skills.

In addition to my regular duties as a Shift Supervisor, I:

• Tracked and completed the planned maintenance throughout the restaurant, as well as organising and scheduling technicians when required.
• Utilised data analytics tools and methodologies to monitor product quality trends in real-time (inventory movements etc), enabling proactive interventions when necessary.
• Analyzed inventory data to identify and address stock discrepancies.
• Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
• Coordinated schedules with other departments to minimize disruption during planned maintenance activities or emergency repairs.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
• Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
• Fostered a positive work environment, enhancing crew morale and job satisfaction.
• Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.