Matthew Turner
Perth,WA
Summary
Dynamic retail professional with a proven track record at Newspower, excelling in customer service and cash handling. Recognized for enhancing sales through effective communication and teamwork. Adept at multitasking and resolving customer inquiries, ensuring a positive shopping experience while maintaining compliance with regulatory guidelines. Eager to embrace new challenges and grow within the industry.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Retail Assistant
Newspower
Thornlie , WA
09.2023 - 08.2024
- Assisted customers with product inquiries and purchases.
- Organized merchandise displays to enhance store appearance.
- Processed cash and card transactions efficiently at the register.
- Assisted customers in selecting lottery tickets and understanding game rules.
- Processed ticket sales and handled cash transactions accurately.
- Provided information on current jackpots and promotions to enhance sales efforts.
- Resolved customer inquiries and concerns in a friendly, efficient manner.
- Collaborated with team members to improve service delivery during peak hours.
- Complied with all regulatory guidelines regarding lottery ticket sales and promotions.
- Assisted customers with selecting the right type of lottery ticket for their needs.
- Verified customers' age before selling lottery tickets.
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Printed customer bills and processed payments using cash register.
- Issued prize payouts up to $600 according to established procedures.
- Attended regular training sessions conducted by state representatives regarding changes in laws or regulations governing lotteries in the area.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
Paper Route Carrier
IVE hub
Thornlie, WA
07.2021 - 11.2022
- Collected payments from customers regularly and maintained accurate records.
- Communicated with customers to resolve delivery issues and address concerns.
- Delivered newspapers to designated routes efficiently and on schedule.
- Organized delivery materials for each route to ensure smooth operations.
Education
Lynwood Senior High School
Lynwood , WASkills
- Customer service
- Punctual and reliable
- Cash handling
- Inventory management
- Willing to learn and be challenged
- Team collaboration
- Patience and empathy
- Payment processing
- Multitasking
- POS systems
Timeline
Retail Assistant
Newspower
09.2023 - 08.2024
Paper Route Carrier
IVE hub
07.2021 - 11.2022
Lynwood Senior High School